Who Uses SPLICE?

The SPLICE Personalized Human-Voice Solutions are most suitable for medium to large enterprises and call centers across most industry groups that regularly use digital media to send outbound messages to:

  • notify their customers of important information
  • market to their customers
  • provide services to their customers

When deployed as a phone messaging application, SPLICE Personalized Human-Voice Solutions can be configured to be interactive with your customers using IVR (interactive voice response) technology, to provide:

  • a cost-effective link between your customers and your call center agents
  • an effective customer survey and feedback capability
  • an inbound phonesite that offers almost limitless interactivity options

SPLICE Software has created a scalable, reliable delivery platform that is best suited to medium to large enterprises. Because the SPLICE Personalized Human-Voice Solutions are configured and deployed using the SaaS model (software as a service), there is no capital investment required. By combining rigorous and automated internal processes, with redundant, high-quality and highly-available communications, SPLICE is capable of meeting the volume requirements of our clients.

Following are just a few examples of how our clients are regularly using SPLICE Personalized Human-Voice Solutions:

  • A national furniture chain uses personalized and localized outbound phone messages, in coordination with other marketing tools, for regular marketing campaigns.
  • An international software company and call center uses personalized outbound phone messages with IVR options to contact customers and route customer data, subscription renewals and account payments to their call center.
  • A federal political party used SPLICE to create:
    • an inbound election information phonesite that used caller phone numbers to automatically look up and provide poll locations
    • personalized and localized outbound messages for voting locations
    • personalized and localized outbound messages providing voting locations
    • personalized and localized outbound messages for membership renewals
  • A national charity uses personalized phone messages to send reminders for donation deadlines.