Support / Services

Splice Technical Inquires and Support:

To speak in-person with a Splice representative about live, real-time, or on-location installation, set-up, support and training, please call either your Splice Reseller or the Splice Technical Team at (403) 720-8326, or email us directly at support@splicesoftware.com.

Real Time WebEx Support:

Splice provides customers with real-time support via the web using WebEx Support Center technology. WebEx allows Splice to instantly deliver interactive online training to partners and customers anywhere, anytime through a standard Web browser. Our IT team will diagnose and solve problems on your machines using reliable and secure remote access support.

To set-up a real-time WebEx support user name and password, please call the Splice Technical Team at (403) 720-8326. To access real-time support once you have been issued a Splice user name and password, please click here:   

Product Training:

Splice offers individual or group training sessions for all of its software applications. Sessions are scheduled and customized to suit your needs. For more information or to schedule a training session, please contact either your Splice Reseller or the Splice Technical Team directly at (403) 720-8326.

Splice Communications offers a complete suite of important turn-key services to our customers. We use a quality controlled process to ensure the results you achieve are of the highest caliber and consistent with your company and brand image.

Services:

1. Splice offers consulting services to determine compliance and best practices with respect to:

USA, Canada, Mexico, UK, Spain, others
Fully compliant with privacy legislation
Fully compliant with telephony legislation
Adheres to National Retail Federation guidelines
Environmental standards
Telephony integration & standards
We are happy to facilitate joint conference calls with regulatory agencies.

2. Voice Message Application Processes and Services to support the lifecycle of each campaign or application.

Implementation consulting by Splice
Integrate brand image considerations
Full scripting service
One time, recurring, operations call out analysis & recommendations
Establish localized best practices
Telephony and data integration
Database scrubbing

Selecting promotion and customer segments
Filtering tools

Building and choosing voice talents from library
Large professional human voice library is available
Creating a customizable vocabulary
Creating customizable scripts
Multiple languages, accents

Select call personalization level
Customized Caller Id/Call Display
National, local or store greeting/Caller Id
First name, generalized or none
Customer data triggers (e.g. most recent purchase)
Voice, text message or both
Text to speech options

Assist in setting up call and application workflow including:
Touchtone feedback & program options and branching
Call through option
Opt to Operator
Automatic retry
Opt out option
Staggered call out
Measure “time-on-line” and “click-thru”

Message recording via our Studio, or a convenient IVR based remote phone recording and review system

Approve and validate test calls

Place and and manage the delivery of campaigns with the Splice managed service (ASP)

Receive online browser reporting
Full standard and custom reporting
Time on the line and click-thru reporting

3. Splice also offers integration services using our Software Developers Toolkit

Application Program Interface

With these tools we are able to set up a web services based integrated application to support your needs.  All the product features can be accessed and integrated into new workflows that make your people and organization more productive and save expense.