Improve the customer experience.
Capture opt-ins and channel preferences at any and all points in the customer journey to boost future engagement rates.
Use your opt-in data to create customer experiences that build trust, reduce churn, increase loyalty, and keep your customers informed when it matters.
Measure what matters.
Our platform provides award-winning analytics to help you understand how your opt-in lists are doing, what type of opt-ins are being collected, and what channels your customers are opting in on the most.
So how exactly does it work?
The customer is asked for their channel preference and opt-in wherever it makes sense in their journey (we help you decide where that is)
Data is passed to the SPLICE platform via a secure API integration (for real-time source and time-stamp knowledge)
The platform sends a confirmation or welcome message, confirming the opt-in
Your customer records are updated, and you can now use their channel preferences to communicate with them
Preferences are continuously kept up-to-date as customers opt-in or opt-out
Our cloud-based opt-in management platform might be for you if...You want to know what channels your customers want to receive communications in
You want to text more of your customers
You want a legally defensible record of consent
You want to leverage this information to create tailored experiences to increase your customer life-time value
Opt-In Management Executive Brief
Opt-In Management Solution Brief for Retail