Insurance

Overheard at InsureTech Connect 2017

Jeff

By Jeff Young,
October 23, 2017

Over 3,800 insurance professionals from across the globe gathered recently at InsureTech Connect in Las Vegas. I was impressed by both the scope of innovators who shared their insights over the two-day event, as well as the expertise on display during the educational panels.

For those who were unable to make the trip this year, here are a few of the the main take-aways I had from my interaction with attendees and featured speakers:

  1. Insurance is competitive.  People can buy insurance from more mediums today than ever before.  Policy holders can switch providers with very little, if any, exit costs.  As an insurance vendor, reinsurer or broker/agent, innovative solutions that heighten customer engagement, mitigate risk or expedite resolutions will have a big payoff.
  2. Review processes. The fact that it’s always been done a certain way doesn’t mean it should continue. To quote Benoit Claveranne, Group Chief Transformation Officer at AXA, as it relates to innovation “There is no point to putting Artificial Intelligence on a stupid process.”
  3. Speech solutions are needed.  Insurance protects those whom people love and the possessions that they’ve spent much of their lives working to attain.  Impersonal communication methods simply cannot replace the value of human-to-human connection.  There is tremendous opportunity for InsureTechs within the speech landscape…especially for those who are able to integrate AI with big and small data.
  4. Feedback is important.  Insurers need innovative solutions that expedite the collection and interpretation of data.  The faster data can be generated and analyzed, the quicker the insurance industry can align itself.  Enterprise integrations from InsureTechs can play a big role in this.
  5. Fall in love with your problem.  Deeply understand the problem for which you need a solution.  Don’t just seek out cool technologies that fix things.  As Rob Schimek, President and CEO or AIG Commercial stated, “You must first fall in love with the problem to find a great solution.”
  6. In the end, customers should drive innovation.  I believe the InsureTechs and insurers at the conference would agree with James Siminoff, founder of Ring, when he said, “Do something that makes people’s lives better, don’t focus on the technology.”

Want more insights from InsureTech Connect? Give a listen to the Insurtech Insider Podcast live from the conference, hosted by Deloitte’s Nigel Walsh, and featuring a guest appearance by our VP of Marketing Darin Reffitt speaking about SPLICE’s role in the InsureTech landscape.

Insurtech Insider Podcast

Listen to the Insurtech Insider Podcast

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About the Author

Jeff

Jeff Young

Jeff joined the SPLICE team in 2017 as VP of Sales in response to higher demand for voice- and data-driven dialog products. A broadcast and digital media industry veteran with significant new business development and sales management experience, Jeff is responsible for all sales initiatives within SPLICE Software. Prior to joining SPLICE, Jeff held leadership positions at Golden West Broadcasting, most recently serving as Regional Sales Manager for Alberta, where he successfully led key business development initiatives. Young has served on the boards of numerous organizations, including Servus Credit Union's Community Council, the Mount Royal University Broadcasting Advisory Board, High River Economic Development and the Okotoks Chamber of Commerce. He holds a bachelor of music in voice from the University of Lethbridge and an MBA from the Haskayne School of Business at the University of Calgary.