Net Promoter Score®: Leveraging VoC to Accelerate Growth & Increase Loyalty

Despite the billions of dollars spent on improving customer experience – a lot of companies still don’t get it right, and continue to stagnate or lose market share as customers tune out. Net Promoter Score® (NPS®) can track relationships, evaluate loyalty, and target the customer experience issues that lie at the heart of business improvement. This whitepaper discusses the importance of collecting, measuring, and leveraging customer feedback, through NPS®, to drive meaningful change that positively impacts the customers’ experience – accelerating growth and increasing loyalty.

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