SPLICE Solutions for Banks, Credit Unions, and Mortgage Companies
SPLICE’s unique, patented and award-winning, technology answers growing customer demands to be contacted via their channels of choice (on their own terms) at critical points in the customer journey. SPLICE’s dialogs for phone, SMS messaging, and AI-assistant devices like Amazon Alexa and Google Home can get you out of the red zone by connecting with your customer at the right time and place. To see how, select a journey touch-point below.
Encourage customer engagement to make positive changes for lasting relationships.
Empower customers with a survey in the channel of their preference, so they know you care, and get the guidance you need to make them a raving fan! With the touch of a button, customers can leave comments for you, so that there are no barriers to their voice creating a better experience.
Quickly warn customers of fraud and required rectifications.
Equip customers for dealing with fraud, by offering the necessary information for follow-up action in a personalized, secure, and convenient way. Save time and money by offering them critical information, and improve their experience by offering seamless next steps in the channel of their preference.
Credit Card Activations
Start off strong by welcoming new card holders with the information they need.
Empower customers with everything necessary to responsively manage their credit in the channel of their preference! With one touch-tone, you can connect customers to a call center representative or your company’s app, so they can view history, make payments, or seek information to meet their evolving banking needs, etc.
Clue in busy customers and ease the payment process.
Prompt busy customers to avoid the potential consequences of past due payments. Afford them the opportunities to pay online with a link, talk to a customer representative immediately with the touch of a button, or at their convenience, by calling a 1-800 number.
Develop even more customer experience (CX) enhancing messages.
Call customers to action during other parts of the customer journey that are currently not providing optimized experiences. Potential dialogs can reassure customers after an account change, provide reminders, and announce new brand messages in a legally compliant manner. The SPLICE Client Success Team is here to help you develop your use case into a successful notification or call-to-action for your customers!
Provides customers with mobile device SMS text links for further information - such as apps or videos - after they hear your company’s customized SPLICE call.
Enables customers the opportunity to directly transfer to another phone number (such as your call center or an agent) during an already relevant outbound call.
Provides customers the opportunity to select their channel preference through this expressed consent for SMS or Voice communications. When customers select their option, SPLICE houses and exports this critical data into your company’s database to assure legal compliance.
Allows customers to record their email address, SPLICE then transcribes and exports this critical data into your company’s database, in real-time through our API. Email Capture can be especially beneficial for collecting email addresses from potential customers, and getting the bank-customer relationship off to the right start.
Gives customers the opportunity to leave a comment during an outbound call. We highly recommend Comment Capture, so that you can hear the Voice of your Customer (VoC). Your SPLICE Account Representative will categorize and report comments to your company.
Offers customers the opportunity to replay full or partial automated messages again so that they never miss a beat.
Gives customers the option to hear from your company in their preferred language by the press of a button - with the right tone, cadence and dialect to match the region.
Tangible, Measureable Results
Here to Help Every Step of the Process
Account Managers are our client's go-to person to ensure success on all things SPLICE.
The SPLICE Client Success Team has received recognition as Stevie Award Employees of the Year.
Loved by Our Clients
"Delinquency can be an uncomfortable call for some people. We discovered that customers were more comfortable getting the SPLICE message. The SPLICE system allows us to be a lot more flexible. It’s really easy to change messaging and timing, and we can test the results on our recovery rates. We’ve had a great experience with SPLICE. The team is helpful and flexible, and the product is so easy to manage. It’s a big part of our company’s program now. We have three different calls within our recovery program, all with different messaging. It’s a huge time saver. I would happily recommend SPLICE to other business unit managers at Intuit.”
Loyalty & Retention Manager
“Overall, we received positive feedback from our members on the calls – their engagement was positive, with the majority of inbound callers asking qualified questions – exactly what we were hoping for! We have continued to use SPLICE’s call programs since 2012 for projects and ongoing member communication initiatives. By integrating SPLICE’s services into one of our programs, we’ve saved hundreds of staff hours and many thousands of dollars. More importantly, we’ve gained a partner that provides us with expert advice, excellent customer service and value for the money we spend with them”