Customer Experience

Vlog 2: Customer-Centricity in Retail


By Mo Waja, Social Media Consultant
October 30, 2016

Mo Waja, SPLICE Social Media Consultant and Founder & CEO of presentIMPACT, discusses how retailers can improve their customer retention & loyalty in three steps. How are you competing in the customer loyalty battlefield?

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About the Author


Mo Waja

Social Media Consultant

Mo Waja is a Social Media Consultant at SPLICE, the Founder & CEO of presentIMPACT, a professional speaker, entrepreneur, and the author of presentIMPACT: The Speaker’s Guide. To date, Mo has spent thousands of hours coaching business professionals, entrepreneurs, non-profits, campaign advocates, post-secondary students, politicians, and medical practitioners in the art of professional speaking and communication.