From Quotes to Claims, Keep Policyholders on the Right Track.

Automate policyholder communications across preferred channels to deliver timely updates, streamline claims, and build loyalty. Give your drivers the clarity they expect and give your team the efficiency it needs.

Get a demo

Car accident

Connected for Your Success

Supporting your digital transformation through communication. 

Powerful automation at your fingertips. 

4

Claims Process

  • First notice of loss
  • Claim status updates
  • Appointment reminders
  • Claim closure & check issuance 
  • Uncashed checks

 

6

APD

  • Appointment reminders
  • Body shop follow-ups
  • Photo submission
  • Claim closure

 

New Insurance Icon 2

Policy Issuance & Onboarding

  • Application status notifications
  • Welcome messages
  • Onboarding
  • Renewal notifications
  • Option for paperless preferences
New Insurance Icon 3

Payment Processing & Reminders

  • Premium increases
  • Upcoming payments
  • Premium past-due reminders
  • On-file payment confirmation
  • Policy lapse
New Insurance Icon 7

Updates & Tips 

  • Maintenance reminders
  • Claim prevention tips
  • New feature announcements
  • Change management

 

 

New Insurance Icon 9

Disaster & Emergency

  • Pre- & Post-catastrophe
  • Pandemic & health
  • Extreme weather
  • Public danger 

 

 

New Insurance Icon 1

Marketing & Quote Follow-Up

  • Lead generation support
  • Quote follow-ups
  • Promotions & discounts
  • Customer appreciation
  • Contests & sweepstakes
Use case icon - heart

Surveys

  • NPS surveys
  • eNPS surveys
  • CSAT surveys
  • CES surveys

 

 


Get a Demo
See it in action


Communicate with your customers in any channel:

And manage their FULL opt-in:

ROCC Logo - R-1

Direct Connect Logo New-1

Keep Drivers Informed. Reduce Calls. Boost Loyalty.

blue notification

Real-Time Notifications That Keep Policyholders Informed

Send instant updates on renewals, billing, and claims through text, chat, calls, and emails. Keep drivers in the loop while reducing unnecessary inbound calls.

Blue-multichannelMulti-Channel Follow-Ups That Never Miss the Mark

Reach policyholders through text, chat, call, and email, ensuring every message is delivered on their preferred channel without gaps or delays.

Filled Dark Blue Holding Hands Heart IconPersonalized Messaging That Builds Loyalty

Tailor communications to policy type, driver history, and preferences. Create stronger connections with policyholders through relevant, human-centered outreach.

Common Pain Points We Solve

Missed Policy Updates

Policyholders often miss renewal notices or claim status updates, which leads to frustrated calls and higher churn. SPLICE automates communications across text, chat, calls, and emails so drivers always know what’s happening.

Woman calling after a car accident
Phone with lots of messages

Generic Messaging

One-size-fits-all doesn’t cut it in insurance. SPLICE personalizes outreach based on driver profiles, coverage details, and engagement history, creating a more relevant and trusted experience.

Time-Consuming Manual Follow-Ups

Your agents’ time is valuable. Instead of chasing renewals or claim updates, let automation handle reminders across text, chat, calls, and emails, while live-agent handoffs happen seamlessly when needed.

Hero Header (14)
Hero Header (13)

Disconnected Multi-Channel Communication

Managing multiple channels can be messy and time-consuming. SPLICE streamlines communications across text, chat, calls, and emails, so your team delivers one clear, consistent message at every stage of the policyholder journey, from quote to claim.

The Claims Process

Instant notifications to policyholders via text, chat, calls, or email covering new quotes, policy updates, renewal reminders, or claims.

Automatically capture essential info, applications, policy changes, accident photos, or service requests, directly from policyholders.

Send clear confirmations that requests, renewals, or claims are received and in process.

Deliver personalized, automated updates that keep policyholders engaged and reduce unnecessary back-and-forth.

Route requests efficiently to the right agent, adjuster, or department, with smooth human handoffs when needed.

Close the loop, policy issued, claim processed, renewal finalized, while keeping policyholders satisfied and loyal.

Why Auto Insurers Choose SPLICE

Since 2006, leading carriers have trusted SPLICE to modernize communication, reduce costs, and keep policyholders engaged. Our Dialog® platform makes it simple to automate updates, scale conversations across text, chat, calls, and emails, and deliver the personalized experiences today’s drivers expect.

With seamless integrations, smart AI-driven enhancements, and proven industry expertise, SPLICE helps you stay ahead of policyholder demands — while freeing up your team to focus on what matters most.

Website update assets (5)

Get started with SPLICE® today.

Inspiring Customer Connections.®

Get a demo