Customer Experience Automation for Retail.

Keep your customers up-to-date on all your events and make them feel like a true VIP:

Green Chevron Build loyalty and turn shoppers into repeat buyers.
Grow your marketable list with built-in opt-in capture and management.
Provide a world-class experience and integrated marketing strategy

Communicate with your customers in any channel:

Call

Text & Chat

Email

Voice-First

And manage their FULL opt-in:

Supporting your digital transformation through communication.

Powerful automation at your fingertips.

Marketing & Quote Follow-Up

Sales and discount offers
Segmentation for targeted messages
Appointment reminder & follow-up

Sales Touches

New mover
Like best customer
Sales matchbacks & analytics
RFM analysis
Data segmentation
Connect to Live Chat / Sales Team

Updates & Tips

Store hours & updates
New feature announcements
Tips & tricks
Design Tips

Billing & Payments

Upcoming payment
Late payment reminder
Payment confirmation
Loyalty points updates
Payment processing

Line & Appointment Management

Virtual check-in
Built-in opt-in management
Online appointment booking and confirmations
Booking reminders

Warranty Services

Warranty service status
Warranty service pick-ups
Warranty renewal
Warranty agreement updates

VIP Events & Contests

Customer appreciation
Opt-in collection & confirmation
Gifts & in-store events
Grand openings

Contests & Sweepstakes

Digital contest entry
QR Codes
Scan-to-Enter
Text-to-Win
Virtual ballot box

Surveys

NPS surveys
eNPS surveys
CSAT surveys
CES surveys

Offer promotions, build loyalty, and promote events

Communicate sales, available discounts, and other offers to drive revenue. Integrate your loyalty program and enable customers to opt-in easily or enter-to-win. Promote your VIP events and offers using a multi-channel approach: human-voiced calls, texts, and email to drive maximum reach and engagement. Establish your brand on voice-first devices and grow your customer engagement.

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Grow your marketable list of opt-ins

Built-in Opt-In Management integrates with your website, CRM, POS, and other systems to seamlessly collect and manage your customers permissions and preferences. Collect your loyal customers’ information the right way so you can reward them with VIP events, special promotions, or keep them informed. SPLICE helps you grow your list and keep track of your customers' opt-in record in one spot.

Learn more about Opt-In Management →

Eliminate long lines and crowded lobbies

Give your customers the best experience possible, before they start shopping with you! SPLICE Fast Pass™ is an integrated Wait List Management system where customers can join a virtual line-up by scanning a QR code, texting into a dedicated phone number, or on your website.

Learn more about Wait List Management →

Develop lasting relationships

Text-enable your existing phone number to give your customers a familiar brand experience. Give them the option to text or call you — all on the same phone number.

Equip your sales staff with texting capabilities so they can use the high-priority and personal nature of texting to build trust and nurture relationships with customers.

Learn more about our texting solution →

Schedule pick-ups and deliveries

Use automated calls, texts, and emails to schedule pick-ups and deliveries. With automated reminders, you can drastically reduce no-shows, increase efficiency, and improve your customer experience. With the ability to create templates, you can create these messages once and send them automatically using workflows.

“I have no hesitation recommending SPLICE Software to any marketing organization looking for a personalized way to reach 90%+ of its existing customers and drive very measurable store traffic and sales increases.

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Inspire customer connections.