Retail Customer Engagement Solutions to Drive Traffic and Loyalty

Keep your customers up-to-date on every event and make them feel like true VIPs. 

white chevronTurn shoppers into repeat buyers by building loyalty

white chevronGrow your marketable list with built-in opt-in management.

white chevronDeliver a world-class experience and integrated marketing strategy

Get a demo

SPLICE Software's customer engagement solutions for retail through voice and SMS messaging

Trusted Partners and Seamless Integrations

3KeysVIP Logo
LendPro Logo
Untitled design (28)
Salesforce AppExchange Logo
Hubspot logo
BlueYonder logo
GlobalPayments logo


Communicate with your customers in any channel:

And manage their FULL opt-in:

ROCC Logo - R-1

Direct Connect Logo New-1

Retail (1)
The Brick Logo

“I have no hesitation recommending SPLICE Software® to any marketing organization looking for a personalized way to reach 90%+ of its existing customers and drive very measurable store traffic and sales increases."

Supporting your digital transformation through communication. 

Use case icon - marketing

Marketing & Quote Follow-Up  

  • Sales & discount offers 
  • Segmentation for targeted messages  
  • Appointment reminder & follow-up
       

VIP Event - transparent

VIP Events

 

Sales Icon(1)

Warranty Services 

 

Sales Icon

 

Sales Touches

  • New mover
  • Like best customer
  • Sales matchbacks & analytics
  • RFM analysis & Data segmentation
  • Connect to Live
  • Chat/Sales Team  

Contests & Sweepstakes

Contests & Sweepstakes

Use case icon - megaphone

Updates & Tips

  • Store hours & update
  • New feature announcements
  • Tips & trick
  • Design tips

 

 

Use case icon - calendar

 

Line & Appointment Management

Use case icon - cards

 

Billing & Payments

  • Upcoming payment 
  • Late payment reminder  
  • Payment confirmation  
  • Loyalty points Updates    
  • Payment processing

 

Use case icon - heart

Surveys 

 

 

Make data-driven decisions with intelligent reporting & AI insights

Actionable reports allow you to continually enhance your communication engagement programs. Track consent, channel engagement, preferences, and effectiveness to consistently improve your top and bottom line.

Offer promotions, build loyalty, and promote events

Communicate sales, available discounts, and other offers to drive revenue. Integrate your loyalty program and enable customers to opt-in easily or enter-to-win. Promote your VIP events and offers using a multi-channel approach: human-voiced calls, texts, and email to drive maximum reach and engagement. Establish your brand on voice-first devices and grow your customer engagement.

Learn more about our services →

Retail Webpage Image 10
Retail Page Image 2

Grow your marketable list of opt-ins

Built-in Opt-In Management integrates with your website, CRM, POS, and other systems to seamlessly collect and manage your customers permissions and preferences. Collect your loyal customers’ information the right way so you can reward them with VIP events, special promotions, or keep them informed. SPLICE® helps you grow your list and keep track of your customers' opt-in record in one spot.

Learn more about Opt-In Management  →

Eliminate long lines and crowded lobbies

Give your customers the best experience possible, before they start shopping with you! SPLICE Fast Pass™ is an integrated Wait List Management system where customers can join a virtual line-up by scanning a QR code, texting into a dedicated phone number, or on your website.

Learn more about Wait List Management  →

Retail Page Image 3
Retail Page Image 5

Develop lasting relationships

Text-enable your existing phone number to give your customers a familiar brand experience. Give them the option to text or call you — all on the same phone number.

Equip your sales staff with texting capabilities so they can use the high-priority and personal nature of texting to build trust and nurture relationships with customers.

Learn more about our texting solution →

Schedule pick-ups and deliveries

Use automated calls, texts, and emails to schedule pick-ups and deliveries. With automated reminders, you can drastically reduce no-shows, increase efficiency, and improve your customer experience. With the ability to create templates, you can create these messages once and send them automatically using workflows.

Retail Page Image 4

Resources

Get started with SPLICE® today.

Inspiring Customer Connections.®

Get a demo