Customer Experience Automation for Healthcare.

The most effective way to manage your wait list, and communicate with patients, staff, and physicians.

orange chevronReduce long lines and crowded waiting rooms.

orange chevronPersonalize and streamline communications. 

orange chevronReduce no-shows and fill cancellations.

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Communicate with your patients, physicians, and staff in any channel:

And manage their FULL opt-in:

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Supporting your digital transformation through communication. 

Powerful automation at your fingertips.

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Marketing & Quote Follow-Up

  • Marketing promotions and discount offers​
  • Targeted notifications​
  • Appointment follow-up​
  • Loyalty programs
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Account Updates

  • Application status notifications​
  • Welcome messaging​
  • Opt ins for communication preferences​
  • App downloads​
  • Notifications for incomplete forms or information
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Line & Appointment Management

  • Virtual check-in​
  • Built-in opt-in management​
  • Online appointment booking and confirmations
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Surveys

  • NPS surveys​
  • eNPS surveys​
  • CSAT surveys​
  • CES surveys
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Tips & Reminders

  • Vaccination reminders​
  • Seasonal tips (allergies, flu, etc.)​
  • Prescription pick-up reminder​
  • Booking reminder
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Billing & Payments

  • Upcoming payment notification​
  • Late payment reminder​
  • Payment confirmation​
  • Insurance coverage updates ​
  • Charge account notifications​
  • Full payment processing

Eliminate long lines and crowded waiting rooms

Keep patients and staff feeling safe while streamlining processes with virtual wait list management. Patients can join by scanning a QR code outside the store, by texting into a dedicated phone number, or on your website.

Learn more about virtual wait list management →

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Improve communication across the entire patient care cycle

Speed up current processes by automating communications, including text and picture messaging, confirmations, wait lists, registrations, etc. Reduce no-shows with automated appointment reminders delivered in whatever channel you or the patient prefers. Help your team save time on process and spend their time where they need to be.

Build loyalty... 

Use automated communications to respond to inquiries and resolve issues faster, without making patients wait on hold. Drive patients to the right employees and increase the efficiency of your employees’ processes and workload. SPLICE allows you to provide a great customer experience across any channel.

Learn more about services→

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...and then measure it

Measure customer satisfaction with NPS, eNPS, CSAT, or CES surveys using SPLICE's integrated automated surveys. Automate your customer feedback at key touch points. Utilize the feedback to continuously improve your service, build loyalty, and reduce churn.

Learn more about automated surveys →

Collect and manage opt-ins

Opt-In Management gives you the peace of mind you need to feel confident in reaching your customers in the channel of their choice. Collect customer information and opt-ins by channel, keep track of express opt-ins, opt-outs, and provide a compliant record of consent.
Opt-in Management is built-into all programs and integrates with all of the places you collect customer data: your website, point-of-sale systems, and customer data management software.

Learn more about opt-in management →

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Lasik MD logo

Lasik MD has partnered with SPLICE Software since 2015 to send our patients Lasik eye survey appointment reminder calls. These personalized notifications have effectively reduced the number of missed patient appointments. When an appointment is cancelled, our clinics can fill the freed-up spot with another patient. It has also helped clinics schedule staffing accordingly.

Get started with SPLICE today.

Inspire customer connections.

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