Customer Experience Automation for Financial Services.

Improve your customer experience throughout the banking journey: 

dark blue chevronReduce late payments
dark blue chevronAccelerate your sales cycle
dark blue chevronProvide a simple and convenient experience 

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Communicate with your customers in any channel:

And manage their FULL opt-in:

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Supporting your digital transformation through communication. 

Powerful automation at your fingertips. 

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Marketing & Quote Follow-Up

  • Follow-Up to account Inquiries ​
  • Promotions ​
  • Customer appreciation events ​
  • Contests & sweepstakes
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Mortgage & Consumer Lending

  • Application status updates
  • Requests for additional information
  • Approval notifications
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In-Branch Notifications

  • Grand Openings
  • Customer Appreciation Events
  • Branch Closure Notifications
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Account Updates

  • Application status notifications​
  • Welcome messages​
  • Onboarding​
  • Renewal notifications​
  • Opt-in for paperless preferences
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Billing & Payments

  • Late payment reminders​
  • Upcoming payment reminders​
  • Credit card expiry notifications​
  • Full payment processing
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Surveys

  • NPS surveys
  • eNPS surveys
  • CSAT surveys
  • CES surveys
     
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Debit/Credit Card Issuance & Management

  • Card mailing notifications​
  • Activation reminders​
  • Credit limit warnings​
  • Credit limit increase offerings
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Investment
Sales & Consultations

  • In-branch events
  • Appointment reminders
  • Special promotion notifications
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Fraud Alerts

  • Suspicious Activity Alerts
  • Large Purchase/Transaction Alerts
  • Card Change Alerts
  • New Card Issuance Alerts

Reduce late payments

Connect with delinquent customers to collect late payments quicker and reduce cancellations. Use personalization to create an empathetic and private message to remind borrowers of upcoming or overdue payments. With templates, you can create the message once, and then use it over and over again. 

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Accelerate your sales cycle

Welcome new card holders, update customers on the status of their loan application, allow your applicants to send photos of documents quickly and securely, or another use case that is in your sales process. Create personalized and automated notifications in the channels your customers want to use

Build loyalty... 

Use automated communications to respond to inquiries and resolve issues faster, without making customers wait on hold. The SPLICE platform allows you to provide a great customer experience across any channel: calls, texts, emails, chat, and voice-first devices.

Learn more about services→

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... and then measure it

Measure customer satisfaction with NPS, CSAT, or CES surveys using SPLICE's integrated automated survey application. Automate your customer feedback at key touch points. Utilize the feedback to continuously improve your service, build loyalty, and reduce churn.

Learn more about automated surveys →

Collect and manage opt-ins

Opt-In Management gives you the peace of mind you need to feel confident in reaching your customers in the channel of their choice. Collect customer information and opt-ins by channel, keep track of express opt-ins, opt-outs, and provide a compliant record of consent.

Opt-in Management is built-into all programs and integrates with all of the places you collect customer data: your website, point-of-sale systems, and customer data management software.

Learn more about opt-in management →

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“We’ve generated great results with SPLICE. The team is helpful and flexible, and the product is so easy to manage… It’s a big part of our company’s program right now.”

Get started with SPLICE today.

Inspire customer connections.

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