Retail Customer Engagement Solutions to Drive Traffic and Loyalty

Keep your customers up-to-date on every event and make them feel like true VIPs. 

white chevronTurn shoppers into repeat buyers by building loyalty

white chevronGrow your marketable list with built-in opt-in management.

white chevronDeliver a world-class experience and integrated marketing strategy

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SPLICE Software's customer engagement solutions for retail through voice and SMS messaging

Trusted Partners and Seamless Integrations


Communicate with your customers in any channel:

 

 

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Chat

 

 

 

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Call

 

 

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Email

 

 

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Voice First

 

And manage their FULL opt-in:

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“I have no hesitation recommending SPLICE Software® to any marketing organization looking for a personalized way to reach 90%+ of its existing customers and drive very measurable store traffic and sales increases."

Supporting your digital transformation through communication. 

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Marketing & Quote Follow-Up  

  • Sales & discount offers 
  • Segmentation for targeted messages  
  • Appointment reminder & follow-up
       

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VIP Events

 

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Warranty Services 

 

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Sales Touches

  • New mover
  • Like best customer
  • Sales matchbacks & analytics
  • RFM analysis & Data segmentation
  • Connect to Live
  • Chat/Sales Team  

Contests & Sweepstakes

Contests & Sweepstakes

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Updates & Tips

  • Store hours & update
  • New feature announcements
  • Tips & trick
  • Design tips

 

 

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Line & Appointment Management

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Billing & Payments

  • Upcoming payment 
  • Late payment reminder  
  • Payment confirmation  
  • Loyalty points Updates    
  • Payment processing

 

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Surveys 

 

 

Make data-driven decisions with intelligent reporting & AI insights

Actionable reports allow you to continually enhance your communication engagement programs. Track consent, channel engagement, preferences, and effectiveness to consistently improve your top and bottom line.

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Offer promotions, build loyalty, and promote events

Communicate sales, available discounts, and other offers to drive revenue. Integrate your loyalty program and enable customers to opt in easily or enter to win. Promote your VIP events and offers using an orchestration approach: human-voiced calls, texts, and emails to drive maximum reach and engagement. Establish your brand on voice-first devices and grow your customer engagement.

Learn more about our services →

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Grow your marketable list of opt-ins

Built-in Opt-In Management integrates with your website, CRM, POS, and other systems to seamlessly collect and manage your customers permissions and preferences. Collect your loyal customers’ information the right way so you can reward them with VIP events, special promotions, or keep them informed. SPLICE® helps you grow your list and keep track of your customers' opt-in record in one spot.

Learn more about Opt-In Management  →

Eliminate long lines and crowded lobbies

Give your customers the best experience possible, before they start shopping with you! SPLICE Fast Pass™ is an integrated Wait List Management system where customers can join a virtual line-up by scanning a QR code, texting into a dedicated phone number, or on your website.

Learn more about Wait List Management  →

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Develop lasting relationships

Text-enable your existing phone number to give your customers a familiar brand experience. Give them the option to text or call you — all on the same phone number.

Equip your sales staff with texting capabilities so they can use the high-priority and personal nature of texting to build trust and nurture relationships with customers.

Learn more about our texting solution →

Schedule pick-ups and deliveries

Use automated calls, texts, and emails to schedule pick-ups and deliveries. With automated reminders, you can drastically reduce no-shows, increase efficiency, and improve your customer experience. With the ability to create templates, you can create these messages once and send them automatically using workflows.

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Logistics and communication,finally working together

Deliver more with SPLICE + DispatchTrack

We've partnered with DispatchTrack, a logistics-native AI platform built for the last mile, to give your customers a delivery experience they can count on. Together, we connect your communication and logistics strategies so every delivery feels seamless, from warehouse to doorstep. 
The result? Fewer delays, happier customers, and a team that runs smarter. 

75%

Faster Routing Times

99%

Delivery Success Rate

40%

Reduction in Customer Calls

 

 VIP opt-in workflow, how it works at the doorstep 

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Check opt-in status

DispatchTrack checks whether the customer is already a VIP opt-in before the driver arrives. 

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Deliver the order

The driver completes the delivery and confirms with the customer at the door.                                  

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Capture new opt-in

If not opted in, the driver prompts the customer to join the VIP program right on the spot. 

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Send form

A secure opt-in is captured and sent back automatically via the SPLICE Dialog Controller. 

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Get started with SPLICE® today.

Inspiring Customer Connections.®

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