--- title: Conversational Texting and Chat | Talk™ & Talk+™ | SPLICE Software description: Customers want a great experience. Meet them where they are with conversational & two-way messaging, chat and voice! image: https://www.splicesoftware.com/hubfs/Website/Chat%20Page/Chat%20image%203-1.png --- # Customer Experience Automation with SPLICE Talk™ & Talk+™ ## Be There For Your Customers Anytime, All The Time With Conversational & Two-Way Text, Chat & Voice! ![Dark blue chevron](https://www.splicesoftware.com/hs-fs/hubfs/Icons/dark%20blue%20chevron.png?width=22&height=22&name=dark%20blue%20chevron.png)Meet your customers where they are ![Dark blue chevron](https://www.splicesoftware.com/hs-fs/hubfs/Icons/dark%20blue%20chevron.png?width=22&height=22&name=dark%20blue%20chevron.png) Intelligent & customizable AI auto-responses to automate common FAQs ![Dark blue chevron](https://www.splicesoftware.com/hs-fs/hubfs/Icons/dark%20blue%20chevron.png?width=22&height=22&name=dark%20blue%20chevron.png) Allow customers to connect with live agents when needed ![Dark blue chevron](https://www.splicesoftware.com/hs-fs/hubfs/Icons/dark%20blue%20chevron.png?width=22&height=22&name=dark%20blue%20chevron.png)Improve your customer experience and response time [![Book a Meeting](https://no-cache.hubspot.com/cta/default/854548/8abce3d6-064c-497e-bac7-d90773036898.png)](https://cta-redirect.hubspot.com/cta/redirect/854548/8abce3d6-064c-497e-bac7-d90773036898) [![Watch a Demo](https://no-cache.hubspot.com/cta/default/854548/interactive-211895362865.png) ](https://www.splicesoftware.com/hs/cta/wi/redirect?encryptedPayload=AVxigLIxXhA9D%2F8tbC1fmpMWg3Vt%2BxMlE93dFn3N8EqdfRaUHEYzQyfefpjAwb0MAuXAiRZVcZk8SJ8yTK8PTCWhzqFrWrY2AIoTbcn%2BgDS0d3gt6p9s7YqfNMcFFouSrSLA%2Bz8UXPjwD4u576ozQSVPpI5vGhk3TATsdMJLpY6RdNPQN6Vj%2Flm%2FfUVIDFUGwBoMpU3ytw%2BNm9k3kA%3D%3D&webInteractiveContentId=211895362865&portalId=854548&hsLang=en) ![Talk & Talk+ Two-Way messaging](https://www.splicesoftware.com/hs-fs/hubfs/Website/Chat%20Page/Chat%20image%203-1.png?width=434&height=349&name=Chat%20image%203-1.png "Talk & Talk+ Two-Way messaging") ## Features ##### Track key metrics like: contact times, cycle times, and CSAT/NPS scores ##### Get up and running quickly with our message templates or create your own ##### Integrate into your existing workflows and customer journey touchpoints ##### Internal notifications keep your teams notified on new and existing conversations ##### 2-Way text and chat including full AI Voice capabilities ##### Bring your data together with APIs.  ##### Language support and photo submission capabilities ##### Pull in customer data into conversations seamlessly ## Go One Step Further with Talk+™ ##  and Provide Easy Access for Your Team ![Green Chevron](https://www.splicesoftware.com/hs-fs/hubfs/Icons/Green%20Chevron.png?width=21&height=21&name=Green%20Chevron.png)Seamlessly transition customers to live agents. Employees can take action in an easy-to-use interface, allowing them to see any historical messages (automated or with an agent) and continue the conversation. ![Green Chevron](https://www.splicesoftware.com/hs-fs/hubfs/Icons/Green%20Chevron.png?width=21&height=21&name=Green%20Chevron.png)Utilize templates to keep your agents quick, efficient, and on brand for replies, and allow your agents to type directly to the customer! SPLICE Talk+™ allows you to provide the easiest interactions for your agents and your customers. ![Green Chevron](https://www.splicesoftware.com/hs-fs/hubfs/Icons/Green%20Chevron.png?width=21&height=21&name=Green%20Chevron.png)Provide full context and customer history for hands-on support. Agents can better predict, diagnose, and solve problems. ![Green Chevron](https://www.splicesoftware.com/hs-fs/hubfs/Icons/Green%20Chevron.png?width=21&height=21&name=Green%20Chevron.png)Backed by accessible data and insights, SPLICE Talk™ and Talk+™ emphasize personalization, tone, and quality content. This means your customers receive an on-demand customer experience — even while your team is sleeping. ![Talk+1](https://www.splicesoftware.com/hs-fs/hubfs/Website/Landing%20Pages/Executive%20Breifs/Talk%20and%20Talk+/Talk+1.png?width=373&height=300&name=Talk+1.png "Talk+1") ![Talk+2](https://www.splicesoftware.com/hs-fs/hubfs/Website/Landing%20Pages/Executive%20Breifs/Talk%20and%20Talk+/Picture1.png?width=374&height=300&name=Picture1.png "Talk+2") ## Talk+™ with AI Voice ![Green Chevron](https://www.splicesoftware.com/hs-fs/hubfs/Icons/Green%20Chevron.png?width=21&height=21&name=Green%20Chevron.png)One brain. Many channels – A single agent shares knowledge, conversation history, and policies across text, web chat, and voice for consistent experiences. ![Green Chevron](https://www.splicesoftware.com/hs-fs/hubfs/Icons/Green%20Chevron.png?width=21&height=21&name=Green%20Chevron.png)Brand-trained voice adopts an on-brand tone, dialect, and terminology, reflecting the voice customers expect. ![Green Chevron](https://www.splicesoftware.com/hs-fs/hubfs/Icons/Green%20Chevron.png?width=21&height=21&name=Green%20Chevron.png)Deep knowledge and policy grounding – Securely references your knowledge base, workflows, and compliance rules to answer accurately and take action ![Green Chevron](https://www.splicesoftware.com/hs-fs/hubfs/Icons/Green%20Chevron.png?width=21&height=21&name=Green%20Chevron.png)Real-time intent & action – Understands purpose, verifies identity (as required), triggers next best actions, and confirms outcomes—on the spot. ![Green Chevron](https://www.splicesoftware.com/hs-fs/hubfs/Icons/Green%20Chevron.png?width=21&height=21&name=Green%20Chevron.png)Human-in-the-loop – Graceful escalation to live agents with full conversation transcript and customer context for continuity. ![Green Chevron](https://www.splicesoftware.com/hs-fs/hubfs/Icons/Green%20Chevron.png?width=21&height=21&name=Green%20Chevron.png)Compliance by design – Opt-in/opt-out, data retention, and audit readiness built on SPLICE’s 19-year heritage of enterprise-grade practices. ![Green Chevron](https://www.splicesoftware.com/hs-fs/hubfs/Icons/Green%20Chevron.png?width=21&height=21&name=Green%20Chevron.png)Actionable analytics – Conversation insights, deflection, CSAT/NPS collection, and journey reporting you can measure and improve. ![Talk EB Workflow Image](https://www.splicesoftware.com/hs-fs/hubfs/Website%202020/Landing%20Pages/Executive%20Breifs/Talk%20and%20Talk+/Talk%20EB%20Workflow%20Image.png?width=1080&height=366&name=Talk%20EB%20Workflow%20Image.png "Talk EB Workflow Image") #### Being offline isn’t an option. Your customers deserve a seamless experience every time. Discover the benefits of SPLICE Talk™ and Talk+™ and reap the rewards of providing your customers with a seamless experience. ## Get started with SPLICE today. Inspire customer connections. [![Book a Meeting](https://no-cache.hubspot.com/cta/default/854548/8abce3d6-064c-497e-bac7-d90773036898.png)](https://cta-redirect.hubspot.com/cta/redirect/854548/8abce3d6-064c-497e-bac7-d90773036898)