Automate Insureds', Policyholders', & Employee Communications.

Keep your policyholders up-to-date and engaged with your brand. Increase customer satisfaction and improve customer experience with our powerful automation tool that provides a unique digital experience to insurance companies.

Green Chevron Real time, data-driven messaging with full Opt-in Management

Green Chevron

Reach your insureds' how they want to be reached

Green Chevron Improve customer communication and keep everyone informed throughout their journey(s)

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Communicate with your customers in any channel:

Call

Text & Chat

Email

Voice-First

And manage their FULL opt-in:

Supporting your digital transformation through communication.

Powerful automation at your fingertips.

Marketing & Quote Follow-Up

Lead generation support
Quote follow-ups
Promotions & discounts
Customer appreciation
Contests & sweepstakes

Claims Process

First notice of loss
Claim status updates
Appointment reminders
Claim closure & check issuance
Uncashed checks

Updates & Tips

Maintenance reminders
Claim prevention tips
New feature announcements
Change management

Policy Issuance & Onboarding

Application status notifications
Welcome messages
Onboarding
Renewal notifications
Option for paperless preferences

Workers Compensation

Claim instructions
Claim confirmation & acceptance
Appointment reminders
Injury assessment

Surveys

NPS surveys
eNPS surveys
CSAT surveys
CES surveys

Payment Processing & Reminders

Premium increases
Upcoming payments
Premium past-due reminders
On-file payment confirmation
Policy lapse

APD

Appointment reminders
Body shop follow-ups
Photo submission
Claim closure

Disaster & Emergency

Pre- & Post-catastrophe
Pandemic & health
Extreme weather
Public danger

Improved customer engagement and a 90% reduction in cost with SPLICE.

"We operate in a call center environment and had to find a way to free up time for brokers and reduce workloads. We hired SPLICE software and have obtained great results. We started with a single task at first and quickly added more. The program not only allowed our brokers the availability to work on other things but it also helped increase our client retention."

- SHARP Insurance