Automate Insureds', Policyholders', & Employee Communications.
Keep your policyholders up-to-date and engaged with your brand.
Real time, data-driven messaging
Reach your insureds' how they want to be reached
Improve customer communication and keep everyone informed throughout their journey(s)
Communicate with your customers in any channel:
Call
Text & Chat
Voice First
And manage their FULL opt-in:
Supporting your digital transformation with communication
Marketing &
Quote Follow-Up
- Lead Generation
- Quote Follow-Ups
- Promotions
- Customer Appreciation
- Contests
Policy Issuance &
Onboarding
- Application Status
- Welcome Messages
- Onboarding & Portal
- Renewals
- Paperless Preferences
Claims Process
- First Notice of Loss
- Status Updates
- Appointment Scheduling & Reminders
- Claim Closure
- Uncashed Checks
Disaster & Emergency
- Pre- & Post- Catastrophe (CAT)
- Pandemic & Health Alerts
- Extreme Weather
- Public Danger
Payment Processing & Reminders
- Premium Changes
- Upcoming Payments
- Past-Due Payments
- Card On-File Authorizations
- Policy Lapses
Updates & Tips
- Maintenance Reminders
- Claim Prevention
- New Features
- FAQs
- Change Management
APD
- Body Shop Updates
- Photo Submission
- Adjuster Updates
- Appointment Scheduling & Reminders
- Claim Closure
Workers Compensation
- Claim Instructions
- Claim Confirmation & Acceptance
- Appointment Scheduling & Reminders
- Injury Assessment
Life & Annuity
- Confirmation of Acceptance
- Beneficiary Confirmation & Updates
- Annuity Updates
- Payout Statements
- Conversion Periods
Surveys
- Net Promoter Score (NPS)
- Customer Satisfaction (CSAT)
- Employee NPS (e-NPS)
- Customer Effort Score (CES)
Improved customer engagement and a 90% reduction in cost with SPLICE.
"We operate in a call center environment and had to find a way to free up time for brokers and reduce workloads. We hired SPLICE Software and have obtained great results. We started with a single task at first and quickly added more. The program not only allowed our brokers the availability to work on other things but it also helped increase our client retention."
- SHARP Insurance
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