--- title: Real-Time & Automated Chat Solutions for Insurance | SPLICE Software description: Support policyholders with SPLICE Talk™ & Talk+™. Two-way insurance chat via text, web, or in-app with auto-responders and instant document links. image: https://www.splicesoftware.com/hubfs/Website%202020/Chat%20Page/Chat%20Page%20Featured%20Image.png --- # Real-Time & Automated Chat Solutions for Insurance Enhance insurance customer support with SPLICE Talk™ & Talk+™ #### ![Green Chevron](https://www.splicesoftware.com/hs-fs/hubfs/Icons/Green%20Chevron.png?width=20&name=Green%20Chevron.png) #### Real-time two-way conversations with policyholders #### ![Green Chevron](https://www.splicesoftware.com/hs-fs/hubfs/Icons/Green%20Chevron.png?width=20&name=Green%20Chevron.png) #### Chat via text, web, or in-app messenger #### ![Green Chevron](https://www.splicesoftware.com/hs-fs/hubfs/Icons/Green%20Chevron.png?width=20&name=Green%20Chevron.png)Auto-responders to keep customers informed off-hours #### ![Green Chevron](https://www.splicesoftware.com/hs-fs/hubfs/Icons/Green%20Chevron.png?width=20&name=Green%20Chevron.png) #### Send links to policy documents, claims forms, or FAQs instantly [![Get a demo](https://no-cache.hubspot.com/cta/default/854548/574e89ee-769e-4ab6-97aa-52bb78fa03b8.png)](https://cta-redirect.hubspot.com/cta/redirect/854548/574e89ee-769e-4ab6-97aa-52bb78fa03b8) ![graphic showing chats on a computer and phone](https://www.splicesoftware.com/hubfs/Website%202020/Chat%20Page/Chat%20image%203-1.png "graphic showing chats on a computer and phone") ## Simplify Policyholder Communication Insurance can be complicated, and timely communication is critical. SPLICE Talk™ & Talk+™helps your team connect clearly and consistently with policyholders, prospects, and agents. These features reduce confusion, speed up issue resolution, and improve overall policyholder satisfaction. Reusable templates for claims updates, policy information, and quotes ensure every response is professional and on-brand. ![Reusable templates](https://www.splicesoftware.com/hs-fs/hubfs/Untitled%20design%20(37).png?width=700&height=300&name=Untitled%20design%20(37).png "Reusable templates") ![Person looking at phone with autoresponders](https://www.splicesoftware.com/hubfs/Untitled%20design%20(38).png "Person looking at phone with autoresponders") Auto-responders provide instant support during evenings, weekends, and holidays, keeping policyholders informed at all times. Quick access to resources**, **share links to forms, policy documents, and FAQs to help customers get answers faster.  ![Untitled design (40)](https://www.splicesoftware.com/hubfs/Untitled%20design%20(40).png "Untitled design (40)") ![Woman looking at phone with AI messages](https://www.splicesoftware.com/hubfs/Untitled%20design%20(39).png "Woman looking at phone with AI messages") Optional AI suggests** help your team respond more efficiently, while maintaining accuracy and consistency.** ## How Chat Supports Your Insurance Business ### **![blue 247](https://www.splicesoftware.com/hs-fs/hubfs/Icons/blue%20247.png?width=78&height=78&name=blue%20247.png) Provide 24/7 Policyholder Support ** Resolve common policyholder questions instantly, claims, billing, or coverage. Chat reduces hold times and ensures customers get answers quickly, anytime, day or night. This keeps policyholders satisfied and confident in your service. ### **![blue-decrease calls](https://www.splicesoftware.com/hs-fs/hubfs/Icons/blue-decrease%20calls.png?width=79&height=79&name=blue-decrease%20calls.png)**** ** ### **  Lower Inbound Call Volume** Let customers choose the communication channel they prefer—freeing agents to focus on high-value calls and allowing your team to spend more time on complex cases. Utilize chat to handle routine questions efficiently and improve the customer experience. ### **![6-3](https://www.splicesoftware.com/hs-fs/hubfs/6-3.png?width=70&height=70&name=6-3.png)** ### **Boost Sales and ****Retention** Automate follow-ups with leads, quotes, and policy renewals. Timely, personalized messaging keeps your brand top of mind, helping convert prospects into policyholders and strengthen relationships with existing customers.  ### **![9-1](https://www.splicesoftware.com/hs-fs/hubfs/9-1.png?width=70&height=70&name=9-1.png)Save Costs and Improve Efficiency ** Automation and flexible pricing options allow your team to manage more customer interactions without adding extra resources. Streamline repetitive tasks while maintaining high-quality responses, reducing costs, and increasing engagement. ![motifs representing chatting in bubbles](https://www.splicesoftware.com/hubfs/Website%202020/Chat%20Page/Chat%20image%201.png "motifs representing chatting in bubbles") ## Seamless Integrations With **SPLICE Talk™ & Talk+™**, manage all insurance conversations in a single interface: text, web chat, WhatsApp, and multiple in-app messengers. Switch between chats easily, transfer conversations internally, and ensure every policyholder gets accurate, timely responses. By centralizing communication, your team can focus on what matters most: delivering exceptional customer experiences and growing your business. ### Want to learn more about texting? [Check out our Texting page to learn more about our automated texting solutions →](https://www.splicesoftware.com/industries/insurance/texting?hsLang=en) ### Resources ### [5 Strategies To Enhance Your SMS Program Elevate your SMS program from good to great. ![](https://www.splicesoftware.com/hubfs/boldstack/resources-app/images/5%20Strategies%20to%20Enhance%20your%20SMS%20Program-1.png)](https://info.splicesoftware.com/resources/webinars/5-strategies-for-sms?hsLang=en) ### [Engaging Customers with Text Messaging Practical strategies to boost customer engagement with your brand. ![](https://www.splicesoftware.com/hubfs/boldstack/resources-app/images/Engaging%20Customers%20with%20Text%20Messaging-3.png)](https://info.splicesoftware.com/en/texting-for-the-claims-experience-splice-talk?hsLang=en) ### [Conversational SMS: Agent or Bot? What is right for you? ![](https://www.splicesoftware.com/hubfs/boldstack/resources-app/images/Conversational%20SMS_%20Agent%20or%20Bot_-2.png)](https://info.splicesoftware.com/resources/webinars/conversational-sms?hsLang=en) ### Sorry! No items currently match your filtering criteria. Reset Filters ## Get started with SPLICE® today. Inspiring customer connections™. [![Get a demo](https://no-cache.hubspot.com/cta/default/854548/574e89ee-769e-4ab6-97aa-52bb78fa03b8.png)](https://cta-redirect.hubspot.com/cta/redirect/854548/574e89ee-769e-4ab6-97aa-52bb78fa03b8)