Real-Time & Automated Chat Solutions for Insurance

Enhance insurance customer support with SPLICE Talk™ & Talk+™

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Real-time two-way conversations with policyholders

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Chat via text, web, or in-app messenger

Green ChevronAuto-responders to keep customers informed off-hours

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Send links to policy documents, claims forms, or FAQs instantly

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Simplify Policyholder Communication

Insurance can be complicated, and timely communication is critical. SPLICE Talk™ & Talk+™helps your team connect clearly and consistently with policyholders, prospects, and agents. These features reduce confusion, speed up issue resolution, and improve overall policyholder satisfaction.

Reusable templates for claims updates, policy information, and quotes ensure every response is professional and on-brand.

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Auto-responders provide instant support during evenings, weekends, and holidays, keeping policyholders informed at all times.

Quick access to resources, share links to forms, policy documents, and FAQs to help customers get answers faster. 

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Optional AI suggests help your team respond more efficiently, while maintaining accuracy and consistency.

How Chat Supports Your Insurance Business

blue 247 Provide 24/7 Policyholder Support

Resolve common policyholder questions instantly, claims, billing, or coverage. Chat reduces hold times and ensures customers get answers quickly, anytime, day or night. This keeps policyholders satisfied and confident in your service.

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  Lower Inbound Call Volume

Let customers choose the communication channel they prefer—freeing agents to focus on high-value calls and allowing your team to spend more time on complex cases. Utilize chat to handle routine questions efficiently and improve the customer experience.

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Boost Sales and Retention


Automate follow-ups with leads, quotes, and policy renewals. Timely, personalized messaging keeps your brand top of mind, helping convert prospects into policyholders and strengthen relationships with existing customers. 

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Automation and flexible pricing options allow your team to manage more customer interactions without adding extra resources. Streamline repetitive tasks while maintaining high-quality responses, reducing costs, and increasing engagement.

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Seamless Integrations

With SPLICE Talk™ & Talk+™, manage all insurance conversations in a single interface: text, web chat, WhatsApp, and multiple in-app messengers. Switch between chats easily, transfer conversations internally, and ensure every policyholder gets accurate, timely responses.

By centralizing communication, your team can focus on what matters most: delivering exceptional customer experiences and growing your business.

Want to learn more about texting?

Check out our Texting page to learn more about our automated texting solutions →

Resources

Get started with SPLICE® today.

Inspiring customer connections™.

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