From Quote to Renewal, Keep Commercial Clients Confident and Connected

Automate communications across text, chat, calls, and emails to deliver timely updates, simplify complex processes, and strengthen business relationships. Give commercial policyholders the clarity and reassurance they expect, while giving your team the efficiency it needs across every stage of the policy lifecycle.

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Buildings

Connected for Your Success

Supporting your digital transformation through communication. 
Powerful automation at your fingertips. 

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Claims
Process

  • First notice of loss
  • Claim status updates
  • Appointment reminders
  • Claim closure & check issuance 
  • Uncashed checks
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Policy Issuance & Onboarding

  • Application status notifications
  • Welcome messages
  • Onboarding
  • Renewal notifications
  • Option for paperless preferences
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Payment Processing & Reminders

  • Premium increases
  • Upcoming payments
  • Premium past-due reminders
  • On-file payment confirmation
  • Policy lapse
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Workers Compensation

  • Claim instructions
  • Claim confirmation & acceptance
  • Appointment reminders
  • Injury assessment
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Updates &

Tips 

  • Maintenance reminders
  • Claim prevention tips
  • New feature announcements
  • Change management
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Disaster & Emergency

  • Pre- & Post-catastrophe
  • Pandemic & health
  • Extreme weather
  • Public danger 
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Surveys

  • NPS surveys
  • eNPS surveys
  • CSAT surveys
  • CES surveys
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Marketing & Quote Follow-Up

  • Lead generation support
  • Quote follow-ups
  • Promotions & discounts
  • Customer appreciation
  • Contests & sweepstakes

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See it in action


Communicate with your customers in any channel:

And manage their FULL opt-in:

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Keep Policyholders Informed. Reduce Calls. Build Trust.

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Real-Time Notifications That Keep Policyholders Engaged

Send instant updates on quotes, policy issuance, payments, and maturity notifications through text, chat, calls, and emails. Keep policyholders confident and reduce unnecessary inbound calls.

Blue-multichannelMulti-Channel Follow-Ups That Never Miss the Mark

Reach policyholders through text, chat, call, and email, ensuring every message is delivered on their preferred channel without gaps or delays.

Filled Dark Blue Holding Hands Heart IconPersonalized Messaging That Builds Loyalty

Tailor communications based on coverage type, policyholder preferences, and engagement history to create stronger connections and more meaningful experiences.

Common Pain Points We Solve

Missed Policy Updates

Policyholders can overlook renewal notices, annuity payouts, or important policy updates. SPLICE automates communications across text, chat, calls, and emails so clients are always informed.

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Generic Messaging

One-size-fits-all messaging doesn’t work. SPLICE personalizes outreach based on policy type, stage, and client engagement to deliver relevant and trusted communications.

Time-Consuming Manual Follow-Ups

Your team shouldn’t spend hours chasing updates or payments. Automation handles reminders across channels, with live-agent handoffs when needed.

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Disconnected Multi-Channel Communication

SPLICE ensures all communications, text, chat, calls, and emails work in sync, giving clients a seamless experience throughout the entire policy lifecycle.

End-to-End Commercial Insurance Communication Workflow

  • A business requests coverage for auto, property, or liability.

  • SPLICE instantly confirms through text, chat, calls, or emails, assuring clients their request is in progress.

  • Automated follow-ups prevent missed opportunities and keep leads warm.

  • Once approved, SPLICE sends welcome messages and application status updates.

  • Clear onboarding steps reduce confusion for business clients.

  • Renewal notifications help maintain continuous coverage.

  • SPLICE streamlines First Notice of Loss with instant acknowledgment.

  • Real-time claim status updates and appointment reminders keep clients informed.

  • Claim closure and check issuance updates reduce unnecessary inbound calls.

  • SPLICE delivers reminders for upcoming or past-due premiums across all channels.

  • On-file payment confirmations reduce client uncertainty.

  • Automated notices prevent lapses and save agents valuable time.

  • Preventive reminders like fleet maintenance schedules or safety tips build trust.

  • Industry news and regulatory updates are shared through text, chat, calls, or emails.

  • Clients see your company as proactive, not reactive.

  • Automated surveys (NPS, CSAT, CES) capture client feedback after renewals, claims, or major touchpoints.

  • Insights help refine service and strengthen long-term relationships.

  • Clients feel heard, boosting satisfaction and retention.

Why Commercial Insurers Choose SPLICE

Since 2006, leading carriers have trusted SPLICE to modernize communication, reduce costs, and keep policyholders engaged. Our Dialog® platform makes it simple to automate updates, scale conversations across text, chat, calls, and emails, and deliver the personalized experiences today’s drivers expect.

With seamless integrations, smart AI-driven enhancements, and proven industry expertise, SPLICE helps you stay ahead of policyholder demands, while freeing up your team to focus on what matters most.

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Get started with SPLICE® today.

Inspiring Customer Connections.®

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