Better Care Through Better Communication

Keep members informed, supported, and engaged with automated updates across text, chat, calls, emails, and voice. From onboarding to renewals to claims, SPLICE helps health insurers deliver clarity, reduce costs, and build lasting trust.

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Connected for Your Success

Supporting your digital transformation through communication. 

Powerful automation at your fingertips. 

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Marketing & Quote Follow-Up

  • Lead generation support
  • Quote follow-ups
  • Promotions & discounts
  • Customer appreciation
  • Contests & sweepstakes
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Policy Issuance & Onboarding

  • Application status notifications
  • Welcome messages
  • Onboarding
  • Renewal notifications
  • Option for paperless preferences
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Payment Processing & Reminders

  • Premium increases
  • Upcoming payments
  • Premium past-due reminders
  • On-file payment confirmation
  • Policy lapse
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Claims Process

  • First notice of loss
  • Claim status updates
  • Appointment reminders
  • Claim closure & check issuance 
  • Uncashed checks
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Updates & Tips 

  • Maintenance reminders
  • Claim prevention tips
  • New feature announcements
  • Change management
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Surveys

  • NPS surveys
  • eNPS surveys
  • CSAT surveys
  • CES surveys

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Communicate with your customers in any channel:

And manage their FULL opt-in:

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Keep Policyholders Informed. Reduce Calls. Boost Loyalty.

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Real-Time

Notifications

Send instant updates on billing, renewals, and claims so members always know what’s happening.

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Follow-Ups

Engage members through their preferred channel, text, chat, call, email, or voice, with no missed touchpoints.

Filled Dark Blue Holding Hands Heart IconPersonalized Messaging

Tailor outreach by policy type, care needs, and health journeys for stronger member loyalty.

Common Pain Points We Solve

Missed Updates

SPLICE ensures members never miss critical billing, claim, or renewal information by automating timely reminders. This reduces frustration, improves satisfaction, and helps health insurance professionals maintain stronger member relationships.

 

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Generic Messaging

One-size-fits-all communication leaves members feeling overlooked. SPLICE delivers personalized, human-centered messaging that reflects coverage details, care needs, and member preferences, creating a more trusted and engaging experience.

Time-Consuming Manual Follow-Ups

Staff time is valuable. With SPLICE, routine follow-ups like claim status updates, payment reminders, and onboarding tasks are automated, allowing teams to focus on supporting member health and delivering exceptional service.

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Disconnected Multi-Channel Communication

Managing multiple platforms often leads to confusion and inconsistent experiences. SPLICE streamlines communication across text, email, voice, and chat, ensuring every member receives a clear, consistent message at every stage of their healthcare journey.

 

End-to-End Workers’ Compensation Communication Workflow

  • A member applies for health coverage.

  • SPLICE sends an instant confirmation across text, chat, calls, or emails, giving peace of mind that their application is in progress.

  • Automated reminders reduce drop-offs, helping your team capture more enrollments.

  • Once approved, members receive welcome messages, benefit summaries, and coverage details.

  • SPLICE guides them through paperless setup and portal access, ensuring a smooth start.

  • Personalized onboarding reduces confusion and builds early trust.

  • Premium payment deadlines approach.

  • SPLICE delivers timely reminders, confirmations, and past-due alerts across preferred channels.

  • Members stay informed, and your team reduces billing-related calls.

  • A member files a medical claim or schedules a procedure.

  • SPLICE sends confirmation of claim receipt, real-time status updates, and appointment reminders.

  • Claim closure and benefit payment notifications keep members in the loop without manual follow-ups.

  • SPLICE delivers preventive care reminders, wellness tips, and updates on plan benefits.

  • Proactive communication improves member health outcomes and builds loyalty.

  • Members stay connected beyond claims and billing.

  • After key touchpoints (enrollment, claims, renewals), SPLICE sends surveys (CSAT, NPS, eNPS, CES).

  • Insurers capture real-time insights on satisfaction and service.

  • Feedback drives continuous improvement and stronger member relationships.

Why Health Insurers Choose SPLICE

Since 2006, leading insurers have trusted SPLICE to modernize communication, reduce costs, and improve member satisfaction. Our Dialog® platform makes it simple to automate notifications, scale conversations across text, chat, calls, and emails, and create personalized, trusted experiences.

With seamless integrations, AI-powered enhancements, and proven industry expertise, SPLICE helps health insurers meet rising member expectations while streamlining operations.

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Get started with SPLICE® today.

Inspiring Customer Connections.®

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