Support Every Employee Through Their Recovery

Automate workers’ compensation communications across text, chat, calls, and emails to deliver timely updates, simplify claims, and support both employers and injured employees.

Provide the clarity employees need during stressful times and give your team the efficiency to focus on recovery, not chasing updates.

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Labor Workers

Connected for Your Success

Supporting your digital transformation through communication. 

Powerful automation at your fingertips. 

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Claims Process

  • First notice of injury
  • Claim status updates
  • Documentation submission reminders
  • Claim closure & payment issuance 
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Payment Processing & Reminders

  • Wage-replacement payment updates
  • Medical bill approval notifications
  • Upcoming payment alerts & confirmation
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Updates & Notices

  • Appointment reminders
  • Case progress &     next steps
  • Recovery & safety tips
  • Change management updates
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Surveys

  • NPS surveys
  • eNPS surveys
  • CSAT surveys
  • CES surveys

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Communicate with your customers in any channel:

 

 

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Chat

 

 

 

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Call

 

 

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Email

 

 

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Voice First

 

And manage their FULL opt-in:

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Keep Employees Informed. Reduce Calls. Boost Trust.

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Real-Time Notifications That Keep Everyone Informed

Send timely updates on claims, medical appointments, payments, and case activity across any channel. Keep injured employees and employers aligned while cutting unnecessary inbound calls.

Blue-multichannelMulti-Channel Follow-Ups That Never Miss the Mark

Reach employees, medical providers, and employers on their preferred channel. Every message stays consistent, timely, and easy to understand.

Filled Dark Blue Holding Hands Heart IconPersonalized Messaging That Supports Recovery

Tailor communications to injury type, employee status, and employer requirements. Create a supportive experience that lowers stress and builds confidence in the process.

Common Pain Points We Solve

Missed Claim Updates

Employees often miss key updates or appointment reminders, which slows recovery. SPLICE automates every step, so they always know what’s next.

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Workers’ comp claims are personal and often emotional. SPLICE delivers customized communications based on claim details, giving employees clarity and reassurance.

Time-Consuming Manual Follow-Ups

Adjusters spend too much time tracking down updates. Automation takes over repetitive reminders, with seamless handoffs to live agents when needed.

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Disconnected Multi-Channel Communication

SPLICE unifies text, chat, calls, and emails into one cohesive experience for injured employees, employers, and providers.

End-to-End Workers’ Compensation Communication Workflow

  • An employee is injured at work, and the employer files the First Notice of Injury.

  • SPLICE sends instant confirmation to both the employer and employee through text, chat, call, or email.

  • Automated reminders help employers submit any missing details, allowing the claim to move forward without delays.

  • As the claim opens, SPLICE delivers welcome messages to injured employees and outlines what they can expect.

  • Employees receive guidance on documentation, medical evaluations, and timelines.

  • Employers get reminders about reporting requirements and compliance expectations.

  • SPLICE sends automated reminders to the injured and medical professionals for medical appointments, assessments, and therapy sessions.

  • Real-time updates notify employees of changes, approvals, or follow-ups.

  • Clear communication keeps everyone aligned throughout recovery.

  • Employees receive notifications about wage-replacement payments, medical bill approvals, and reimbursements.

  • SPLICE confirms when payments are processed and flags missing information that might cause delays.

  • Fewer billing questions reduce strain on your team.

  • SPLICE delivers safety updates, next-step reminders, and case milestones.

  • Employers receive updates about return-to-work planning and necessary documentation.

  • Consistent outreach builds trust and keeps the case moving.

  • SPLICE sends closure notifications, including payment issuance and case outcome details.

  • Employees receive guidance on final steps and return-to-work expectations.

  • Employers stay informed so they can support safe reintegration and maintain compliance.

Why Workers’ Compensation Insurers Choose SPLICE

Since 2006, leading carriers have trusted SPLICE to modernize workers’ compensation communication, reduce manual workload, and improve experiences for both employers and injured employees.

With seamless integrations, AI-driven automation, and proven industry expertise, SPLICE helps carriers stay compliant, efficient, and focused on outcomes. Intelligent workflows reduce manual effort, flag potential delays, and keep every stakeholder informed, giving teams more time to support recovery where it matters most.

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Get started with SPLICE® today.

Inspiring Customer Connections.®

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