Automation for your claims process

Create a streamlined claims process using automation and personalization.

Green ChevronResolve claims faster with multi-channel communications

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Decrease inbound call volumes using proactive communications

Green ChevronDecrease your cost per claim, and increase retention & referrals


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Claims Process Images

Communicate with your policyholders in any channel:

Connect with prospects, wherever they are

Increase engagement rates and satisfaction by allowing policyholders, claimants, and prospects the option to communicate with you the way they want too. 

Send automated and personalized messages to their channel of preference, whether its email, call or text! Give your policyholders the freedom to switch between channels, or even be connected to a live agent to better assist in their claims journey.

Speed up your claims cycle

Give your policyholders a stress and confusion free claims experience by proactively providing them the information they need. Keep them in the loop with updates, notifications and information that will ensure they are never left guessing. Humanize your brand using personalized messaging in your outreach, and offering this information across multiple channels so the claimant can engage in the channel they feel most comfortable using.

Claims Status Updates Workflow Video
First Notice Of Loss Overview

Increase customer retention and referrals

The claims process provides the opportunity to give your policyholders a fast, easy and convenient experience. Use personalized and templated messages to create a elevated experience for your policyholders. Send messages in the channels they prefer to build trust and loyalty, and use pre-built messages to walk them through the claims process end-to-end.

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FNOL notifications

Green ChevronClaim status updates

Green ChevronAppointment reminders

Green ChevronClaim closures & check issuances

Green ChevronUncashed check notifications

Make the process as seamless as possible by providing policyholders and claimants the opportunity to link directly with your website or a live agent to complete get policy information, submit forms, or ask questions regarding their claims.

Integrate with your existing tech stack

SPLICE's seamless integration with and amazing array of technology partners, like Insuresoft, Majesco, and Duck Creek Technologies. This allows insurers to set up automated communications for common workflows and events—improving the customer experience across the board.

To learn more about our technology partners and integration check out our Partners Page →

Get started today with a checklist for each point of the claims journey:

Claims checklist image

Get started with SPLICE today.

Inspire customer connections.

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