Connect with prospects, wherever they are
Increase engagement rates and satisfaction by allowing policyholders, claimants, and prospects the option to communicate with you the way they want too.
Send automated and personalized messages to their channel of preference, whether its email, call or text! Give your policyholders the freedom to switch between channels, or even be connected to a live agent to better assist in their claims journey.
Speed up your claims cycle
Give your policyholders a stress and confusion free claims experience by proactively providing them the information they need. Keep them in the loop with updates, notifications and information that will ensure they are never left guessing. Humanize your brand using personalized messaging in your outreach, and offering this information across multiple channels so the claimant can engage in the channel they feel most comfortable using.
Increase customer retention and referrals
The claims process provides the opportunity to give your policyholders a fast, easy and convenient experience. Use personalized and templated messages to create a elevated experience for your policyholders. Send messages in the channels they prefer to build trust and loyalty, and use pre-built messages to walk them through the claims process end-to-end.
Claim status updates
Claim closures & check issuances
Uncashed check notifications
Make the process as seamless as possible by providing policyholders and claimants the opportunity to link directly with your website or a live agent to complete get policy information, submit forms, or ask questions regarding their claims.
Integrate with your existing tech stack
SPLICE's seamless integration with and amazing array of technology partners, like Insuresoft, Majesco, and Duck Creek Technologies. This allows insurers to set up automated communications for common workflows and events—improving the customer experience across the board.