--- title: P&C Customer Engagement Solutions | SPLICE Software description: Enhance policyholder communication with SPLICE Software’s insurance solutions. Automate messaging and improve customer experience across your workflows. image: https://www.splicesoftware.com/hubfs/Hero%20Header%20(1).png --- ## From Quote to Claim, Stay One Step Ahead for Every Policyholder Automate communications across **text, chat, calls, and emails** to deliver timely updates, streamline claims, and strengthen relationships. Give policyholders the clarity they expect and give your team the efficiency it needs, whether it’s home, auto, or other P&C coverage. [![Get a demo](https://no-cache.hubspot.com/cta/default/854548/46f39a6e-6d1f-4b2a-b3db-b66e5383107d.png)](https://cta-redirect.hubspot.com/cta/redirect/854548/46f39a6e-6d1f-4b2a-b3db-b66e5383107d) ![Hero Header (1)](https://www.splicesoftware.com/hs-fs/hubfs/Hero%20Header%20(1).png?width=1920&height=1080&name=Hero%20Header%20(1).png "Hero Header (1)") ## Connected for Your Success [![ManageMy Logo](https://854548.fs1.hubspotusercontent-na1.net/hub/854548/hubfs/ManageMy-Logo-2025.png?width=1200&length=1200&name=ManageMy-Logo-2025.png) ](https://info.splicesoftware.com/partners/managemy?hsLang=en) [![Sapiens Logo](https://854548.fs1.hubspotusercontent-na1.net/hub/854548/hubfs/Untitled%20design%20(13).png?width=1200&length=1200&name=Untitled%20design%20(13).png) ](https://info.splicesoftware.com/partners/sapiens?hsLang=en) [![EZLynx Logo](https://854548.fs1.hubspotusercontent-na1.net/hub/854548/hubfs/Untitled%20design%20(14).png?width=1200&length=1200&name=Untitled%20design%20(14).png) ](https://info.splicesoftware.com/partners/ezlynx?hsLang=en) [![Duck Creek Logo - Horizontal](https://854548.fs1.hubspotusercontent-na1.net/hub/854548/hubfs/Website/ITC%20Landing%20Page%20(Insurance)/Icons/Duck%20Creek%20Logo%20-%20Horizontal%20(1).png?width=1200&length=1200&name=Duck%20Creek%20Logo%20-%20Horizontal%20(1).png) ](https://info.splicesoftware.com/partners/duckcreek?hsLang=en) [![Insuresoft logo](https://854548.fs1.hubspotusercontent-na1.net/hub/854548/hubfs/Partners/Insuresoft/INSURESOFT_LOGO_TAGLINE_2C_POS_800.png?width=1200&length=1200&name=INSURESOFT_LOGO_TAGLINE_2C_POS_800.png) ](https://info.splicesoftware.com/partners/insuresoft?hsLang=en) [![Majesco](https://854548.fs1.hubspotusercontent-na1.net/hub/854548/hubfs/Logos/Partner%20Logos/MAJESCO-Logo-rgb_social.png?width=1200&length=1200&name=MAJESCO-Logo-rgb_social.png) ](https://info.splicesoftware.com/partners/majesco/resources?hsLang=en) [![GlobalPayments logo](https://854548.fs1.hubspotusercontent-na1.net/hub/854548/hubfs/Website/SPLICE_Software_September2020/Images/GlobalPayments_Wordmark_RGB.png?width=1200&length=1200&name=GlobalPayments_Wordmark_RGB.png) ](https://info.splicesoftware.com/partners/globalpayments?hsLang=en) ![IBM Cloud logo](https://854548.fs1.hubspotusercontent-na1.net/hub/854548/hubfs/IBM-Logo-1.png?width=1200&length=1200&name=IBM-Logo-1.png) [![Salesforce AppExchange Logo](https://854548.fs1.hubspotusercontent-na1.net/hub/854548/hubfs/Salesforce%20AppExchange%20Logo.png?width=1200&length=1200&name=Salesforce%20AppExchange%20Logo.png) ](https://info.splicesoftware.com/partners/salesforce?hsLang=en) [![Socotra logo](https://854548.fs1.hubspotusercontent-na1.net/hub/854548/hubfs/socotra-hex-side-logo-blue-2.png?width=1200&length=1200&name=socotra-hex-side-logo-blue-2.png) ](https://info.splicesoftware.com/partners/socotra?hsLang=en) ## Supporting your digital transformation through communication.  Powerful automation at your fingertips.  ![New Insurance Icon 1](https://www.splicesoftware.com/hubfs/Website%202020/Insurance%20Page/New%20Insurance%20Icon%201.png) ### **[Marketing & Quote Follow-Up](https://www.splicesoftware.com/industries/insurance/quote-follow-up?hsLang=en)** - Lead generation support - Quote follow-ups - Promotions & discounts - Customer appreciation - Contests & sweepstakes ![New Insurance Icon 2](https://www.splicesoftware.com/hubfs/Website%202020/Insurance%20Page/New%20Insurance%20Icon%202.png) ### **[Policy Issuance & Onboarding](https://www.splicesoftware.com/industries/insurance/policy-issuance?hsLang=en)** - Application status notifications - Welcome messages - Onboarding - Renewal notifications - Option for paperless preferences ![New Insurance Icon 3](https://www.splicesoftware.com/hubfs/Website%202020/Insurance%20Page/New%20Insurance%20Icon%203.png) ### **[Payment Processing & Reminders](https://www.splicesoftware.com/industries/insurance/payment-processing?hsLang=en)** - Premium increases - Upcoming payments - Premium past-due reminders - On-file payment confirmation - Policy lapse ![New Insurance Icon 4](https://www.splicesoftware.com/hs-fs/hubfs/Website%202020/Insurance%20Page/New%20Insurance%20Icon%204.png?width=85&height=85&name=New%20Insurance%20Icon%204.png) ### **[Claims Process](https://www.splicesoftware.com/industries/insurance/claims-automation?hsLang=en)** - First notice of loss - Claim status updates - Appointment reminders - Claim closure & check issuance  - Uncashed checks ![New Insurance Icon 9](https://www.splicesoftware.com/hubfs/Website%202020/Insurance%20Page/New%20Insurance%20Icon%209.png) ### [**Disaster & Emergency**](https://www.splicesoftware.com/cat?hsLang=en) - Pre- & Post-catastrophe - Pandemic & health - Extreme weather - Public danger  ![New Insurance Icon 6](https://www.splicesoftware.com/hubfs/Website%202020/Insurance%20Page/New%20Insurance%20Icon%206.png) ### **[APD](https://www.splicesoftware.com/industries/insurance/apd-notifications?hsLang=en)** - Appointment reminders - Body shop follow-ups - Photo submission - Claim closure ![New Insurance Icon 7](https://www.splicesoftware.com/hubfs/Website%202020/Insurance%20Page/New%20Insurance%20Icon%207.png) ### **[Updates & Tips](https://www.splicesoftware.com/industries/insurance/updates-and-tips?hsLang=en)**  - Maintenance reminders - Claim prevention tips - New feature announcements - Change management ![New Insurance Icon 8](https://www.splicesoftware.com/hubfs/Website%202020/Insurance%20Page/New%20Insurance%20Icon%208.png) ### [**Surveys**](https://www.splicesoftware.com/services/surveys/?hsLang=en) - NPS surveys - eNPS surveys - CSAT surveys - CES surveys [![Get a demo](https://no-cache.hubspot.com/cta/default/854548/46f39a6e-6d1f-4b2a-b3db-b66e5383107d.png)](https://cta-redirect.hubspot.com/cta/redirect/854548/46f39a6e-6d1f-4b2a-b3db-b66e5383107d)[![See it in action](https://no-cache.hubspot.com/cta/default/854548/9c43d8fb-623b-44b0-bbeb-4ea97e74b0bd.png)](https://cta-redirect.hubspot.com/cta/redirect/854548/9c43d8fb-623b-44b0-bbeb-4ea97e74b0bd) ### Communicate with your policyholders in any channel: ## [![Text Icon](https://www.splicesoftware.com/hs-fs/hubfs/Icons/2025%20Channel%20Icons/Text%20Icon.png?width=130&height=130&name=Text%20Icon.png)](https://www.splicesoftware.com/industries/insurance/texting?hsLang=en) ## [**Text**](https://www.splicesoftware.com/industries/insurance/texting?hsLang=en)     [![Chat Icon](https://www.splicesoftware.com/hs-fs/hubfs/Icons/2025%20Channel%20Icons/Chat%20Icon.png?width=130&height=130&name=Chat%20Icon.png)](https://www.splicesoftware.com/industries/insurance/chat?hsLang=en) ## [**Chat**](https://www.splicesoftware.com/industries/insurance/chat?hsLang=en)     ## [**![Call Icon](https://www.splicesoftware.com/hs-fs/hubfs/Icons/2025%20Channel%20Icons/Call%20Icon.png?width=130&height=130&name=Call%20Icon.png)**](https://www.splicesoftware.com/solutions/calling?hsLang=en) ## [**Call**](https://www.splicesoftware.com/solutions/calling?hsLang=en)     [![Email Icon](https://www.splicesoftware.com/hs-fs/hubfs/Icons/2025%20Channel%20Icons/Email%20Icon.png?width=130&height=130&name=Email%20Icon.png)](https://www.splicesoftware.com/solutions/email?hsLang=en) ## [**Email**](https://www.splicesoftware.com/solutions/email?hsLang=en)     [![Voice First Icon](https://www.splicesoftware.com/hs-fs/hubfs/Icons/2025%20Channel%20Icons/Voice%20First%20Icon.png?width=130&height=130&name=Voice%20First%20Icon.png)](https://www.splicesoftware.com/solutions/voice-first?hsLang=en) ## [**Voice First**](https://www.splicesoftware.com/solutions/voice-first?hsLang=en)   ## And manage their FULL opt-in: [![ROCC Logo - R-1](https://www.splicesoftware.com/hs-fs/hubfs/Website%202020/Opt-In%20Management/Images/ROCC%20Logo%20-%20R-1.png?width=2469&name=ROCC%20Logo%20-%20R-1.png)](https://info.splicesoftware.com/rapid-opt-in-capture-and-confirmation?hsLang=en) [![Direct Connect Logo New-1](https://www.splicesoftware.com/hs-fs/hubfs/Website%202020/Opt-In%20Management/Images/Direct%20Connect%20Logo%20New-1.png?width=2210&name=Direct%20Connect%20Logo%20New-1.png)](https://info.splicesoftware.com/salesforce-direct-connect?hsLang=en) ## Keep Policyholders Informed. Reduce Calls. Boost Loyalty. ### ![blue notification](https://www.splicesoftware.com/hs-fs/hubfs/Icons/blue%20notification.png?width=126&height=126&name=blue%20notification.png) ### Real-Time Notifications That Keep Policyholders Informed Send instant updates on renewals, billing, and claims through text, chat, calls, and emails. Keep policyholders in the loop while reducing unnecessary inbound calls. ### ![Blue-multichannel](https://www.splicesoftware.com/hs-fs/hubfs/Icons/Blue-multichannel.png?width=173&height=173&name=Blue-multichannel.png)Multi-Channel Follow-Ups That Never Miss the Mark Reach policyholders through text, chat, call, and email, ensuring every message is delivered on their preferred channel without gaps or delays. ### ![Filled Dark Blue Holding Hands Heart Icon](https://www.splicesoftware.com/hs-fs/hubfs/Icons/Filled%20Dark%20Blue%20Holding%20Hands%20Heart%20Icon.png?width=150&height=150&name=Filled%20Dark%20Blue%20Holding%20Hands%20Heart%20Icon.png)Personalized Messaging That Builds Loyalty Tailor communications to policy type, driver history, and preferences. Create stronger connections with policyholders through relevant, human-centered outreach. ## Common Pain Points We Solve ## **Missed Policy Updates** Policyholders often miss renewal notices, billing reminders, or claim status updates. SPLICE automates communications across text, chat, calls, emails, and voice first, so they always know what’s happening. ![Missed Policy Updates](https://www.splicesoftware.com/hs-fs/hubfs/Hero%20Header%20(15).png?width=1000&height=600&name=Hero%20Header%20(15).png "Missed Policy Updates") ![Generic Messaging](https://www.splicesoftware.com/hs-fs/hubfs/Hero%20Header%20(11).png?width=1000&height=600&name=Hero%20Header%20(11).png "Generic Messaging") ## **Generic Messaging ** One-size-fits-all doesn’t cut it in insurance. SPLICE personalizes outreach based on coverage details and engagement history, creating more relevant and trusted experiences. ## **Time-Consuming Manual Follow-Ups** Your agents’ time is valuable. Instead of chasing renewals or claim updates, let automation handle reminders across all channels, with live-agent handoffs when needed. ![Busy Agent](https://www.splicesoftware.com/hs-fs/hubfs/Hero%20Header%20(14).png?width=1000&height=600&name=Hero%20Header%20(14).png "Busy Agent") ![Disconnected Multi-Channel Communication](https://www.splicesoftware.com/hs-fs/hubfs/Hero%20Header%20(13).png?width=1000&height=600&name=Hero%20Header%20(13).png "Disconnected Multi-Channel Communication") ## **Disconnected Multi-Channel Communication** Managing multiple channels can be messy. SPLICE streamlines outreach across text, chat, calls, emails, and voice first, so your team delivers one clear, consistent message at every stage of the policyholder journey. ## End-to-End Policyholder Communication Workflow 1. Quotes & New Business 2. Policy Issuance 3. Renewals 4. Billing & Payments 5. Ongoing Engagement 6. Claims - A client requests a home, auto, or property quote. - SPLICE sends an instant confirmation through **text, chat, calls, or emails**, ensuring the client knows their request is being reviewed. - Timely reminders reduce missed opportunities, while your team captures more business without manual chasing - Once the quote is accepted, SPLICE delivers a **welcome message** with policy details and coverage confirmation. - Clients receive onboarding information tailored to their coverage type, building trust from day one. - Automated reminders alert policyholders when renewal dates are near. - Policyholders receive clear, consistent steps to renew, update, or adjust coverage — minimizing lapses and inbound service calls. - SPLICE automates **billing reminders, payment confirmations, and receipts** across all channels. - Clients stay informed, reducing late payments, while your team spends less time following up. - Policyholders receive **personalized updates** such as safety tips, coverage reminders, or bundle opportunities (e.g., auto + home). - Relevant, human-centered communication strengthens long-term relationships and client loyalty. - When a claim is reported, SPLICE instantly acknowledges it with a personalized confirmation. - Step-by-step updates keep policyholders informed of documents, adjuster assignments, and claim status. - Coordinated handoffs to live agents ensure the process feels seamless from first notice to settlement. ### Why Property & Casualty Insurers Choose SPLICE Since 2006, leading carriers have trusted SPLICE to modernize communication, reduce costs, and keep policyholders engaged. Our Dialog Suite® platform makes it simple to automate updates, scale conversations across text, chat, calls, and emails, and deliver the personalized experiences today’s policyholders expect. With seamless integrations, smart AI-driven enhancements, and proven industry expertise, SPLICE helps you stay ahead of policyholder demands while freeing up your team to focus on what matters most. ![Website update assets (5)](https://www.splicesoftware.com/hubfs/Website%20update%20assets%20(5).png "Website update assets (5)") ## Resources ![SPLICE ManageMy Hyperpersonalization Blog 2024](https://www.splicesoftware.com/hs-fs/hubfs/Social%20Media/SPLICE%20ManageMy%20Hyperpersonalization%20Blog%202024.png?width=1080&height=1080&name=SPLICE%20ManageMy%20Hyperpersonalization%20Blog%202024.png) ## The Power of Hyper-Personalization in P&C Insurance [ Blog ](https://blog.splicesoftware.com/power-of-hypersonalization-pc?hsLang=en) ![Insuresoft Diamond Integration](https://www.splicesoftware.com/hs-fs/hubfs/Social%20Media/2024/Insuresoft%20Diamond%20Integration.png?width=1080&height=1080&name=Insuresoft%20Diamond%20Integration.png) ## Diamond-SPLICE Integration Unlocks FNOL & Legal Notice of Cancellation Capabilities A description of the resource being shared. Just a couple of sentences should be just right. [ Press Release ](https://blog.splicesoftware.com/news/diamond-splice-integration?hsLang=en) ![Claims Process Checklist-1](https://www.splicesoftware.com/hs-fs/hubfs/Social%20Media/2024/Claims%20Process%20Checklist-1.png?width=500&height=500&name=Claims%20Process%20Checklist-1.png) ## The 5 Step Checklist for Optimizing Your Claims Process A description of the resource being shared. Just a couple of sentences should be just right. [ Download ](https://info.splicesoftware.com/resources/other/5-step-checklist-for-optimizing-your-claims-process?hsLang=en) ## Get started with SPLICE® today. Inspiring Customer Connections.® [![Get a demo](https://no-cache.hubspot.com/cta/default/854548/46f39a6e-6d1f-4b2a-b3db-b66e5383107d.png)](https://cta-redirect.hubspot.com/cta/redirect/854548/46f39a6e-6d1f-4b2a-b3db-b66e5383107d)