From Quote to Claim, Stay One Step Ahead for Every Policyholder

Automate communications across text, chat, calls, and emails to deliver timely updates, streamline claims, and strengthen relationships. Give policyholders the clarity they expect and give your team the efficiency it needs, whether it’s home, auto, or other P&C coverage.

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Connected for Your Success

Supporting your digital transformation through communication. 

Powerful automation at your fingertips. 

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Marketing & Quote Follow-Up

  • Lead generation support
  • Quote follow-ups
  • Promotions & discounts
  • Customer appreciation
  • Contests & sweepstakes
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Policy Issuance & Onboarding

  • Application status notifications
  • Welcome messages
  • Onboarding
  • Renewal notifications
  • Option for paperless preferences
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Payment Processing & Reminders

  • Premium increases
  • Upcoming payments
  • Premium past-due reminders
  • On-file payment confirmation
  • Policy lapse
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Claims Process

  • First notice of loss
  • Claim status updates
  • Appointment reminders
  • Claim closure & check issuance 
  • Uncashed checks
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APD

  • Appointment reminders
  • Body shop follow-ups
  • Photo submission
  • Claim closure
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Updates & Tips 

  • Maintenance reminders
  • Claim prevention tips
  • New feature announcements
  • Change management
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Disaster & Emergency

  • Pre- & Post-catastrophe
  • Pandemic & health
  • Extreme weather
  • Public danger 
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Surveys

  • NPS surveys
  • eNPS surveys
  • CSAT surveys
  • CES surveys

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Communicate with your customers in any channel:

And manage their FULL opt-in:

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Keep Policyholders Informed. Reduce Calls. Boost Loyalty.

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Real-Time Notifications That Keep Policyholders Informed

Send instant updates on renewals, billing, and claims through text, chat, calls, and emails. Keep policyholders in the loop while reducing unnecessary inbound calls.

Blue-multichannelMulti-Channel Follow-Ups That Never Miss the Mark

Reach policyholders through text, chat, call, and email, ensuring every message is delivered on their preferred channel without gaps or delays.

Filled Dark Blue Holding Hands Heart IconPersonalized Messaging That Builds Loyalty

Tailor communications to policy type, driver history, and preferences. Create stronger connections with policyholders through relevant, human-centered outreach.

Common Pain Points We Solve

Missed Policy Updates

Policyholders often miss renewal notices, billing reminders, or claim status updates. SPLICE automates communications across text, chat, calls, emails, and voice first, so they always know what’s happening.

Missed Policy Updates
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Generic Messaging

One-size-fits-all doesn’t cut it in insurance. SPLICE personalizes outreach based on coverage details and engagement history, creating more relevant and trusted experiences.

Time-Consuming Manual Follow-Ups

Your agents’ time is valuable. Instead of chasing renewals or claim updates, let automation handle reminders across all channels, with live-agent handoffs when needed.

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Disconnected Multi-Channel Communication

Disconnected Multi-Channel Communication

Managing multiple channels can be messy. SPLICE streamlines outreach across text, chat, calls, emails, and voice first, so your team delivers one clear, consistent message at every stage of the policyholder journey.

End-to-End Policyholder Communication Workflow

  • A client requests a home, auto, or property quote.

  • SPLICE sends an instant confirmation through text, chat, calls, or emails, ensuring the client knows their request is being reviewed.

  • Timely reminders reduce missed opportunities, while your team captures more business without manual chasing

  • Once the quote is accepted, SPLICE delivers a welcome message with policy details and coverage confirmation.

  • Clients receive onboarding information tailored to their coverage type, building trust from day one.

  • Automated reminders alert policyholders when renewal dates are near.

  • Policyholders receive clear, consistent steps to renew, update, or adjust coverage — minimizing lapses and inbound service calls.

  • SPLICE automates billing reminders, payment confirmations, and receipts across all channels.

  • Clients stay informed, reducing late payments, while your team spends less time following up.

  • Policyholders receive personalized updates such as safety tips, coverage reminders, or bundle opportunities (e.g., auto + home).

  • Relevant, human-centered communication strengthens long-term relationships and client loyalty.

  • When a claim is reported, SPLICE instantly acknowledges it with a personalized confirmation.

  • Step-by-step updates keep policyholders informed of documents, adjuster assignments, and claim status.

  • Coordinated handoffs to live agents ensure the process feels seamless from first notice to settlement.

Why Property & Casualty Insurers Choose SPLICE

Since 2006, leading carriers have trusted SPLICE to modernize communication, reduce costs, and keep policyholders engaged. Our Dialog Suite® platform makes it simple to automate updates, scale conversations across text, chat, calls, and emails, and deliver the personalized experiences today’s policyholders expect.

With seamless integrations, smart AI-driven enhancements, and proven industry expertise, SPLICE helps you stay ahead of policyholder demands while freeing up your team to focus on what matters most.

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Resources

SPLICE ManageMy Hyperpersonalization Blog 2024

The Power of Hyper-Personalization in P&C Insurance

Blog
Insuresoft Diamond Integration

Diamond-SPLICE Integration Unlocks FNOL & Legal Notice of Cancellation Capabilities

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Press Release
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The 5 Step Checklist for Optimizing Your Claims Process

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Get started with SPLICE® today.

Inspiring Customer Connections.®

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