So how exactly does Retail Fast Pass™ work?

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How your clients join the queue.

Your customers can join the queue from:

  1. online
  2. from their mobile device
  3. on-site from a QR code

Remove friction from the customer journey by giving your customers a convenient way to join a virtual queue, without having to wait in a physical line-up. 

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Gain real-time insight into your virtual queue with our dashboard. It's easy to use and simple to learn. 

The dashboard shows you how many clients are waiting, how many have been served, the number of no-shows, the average wait-time, average service time, and more.

Easily assign the next customer, place them on hold, or manually add a new customer to the queue. 

Send templated text messages to your customers letting them know when to enter the store, if your employees need more time, and more! Get a demo

Intelligent analytics and reporting allows you to make data-driven decisions.

Customizable reports lets you see location and agent performance by geographical area or location types.

See how many clients are waiting, how many have been served, the number of no-shows, the average wait-time, average service time and more.

Automated machine learning allows each of your stores to adjust wait times based on historical averages by store and your in-store preferences. 

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Calendar integrations for booking and managing appointments.

Take advantage of our integrations with our scheduling partners, like Appointedd™. Our Retail Fast Pass+™ product means you can give your customers the option to book in-store or virtual appointments, and schedule product pick-ups. 

And the best part? 

Appointments instantly sync to your Retail Fast Pass+™ dashboard so you can make sure you have the right number of staff to provide your customers a safe and socially-distanced experience.

Your customers will love how frictionless it is to do business with you, and your staff will appreciate the increased certainty.

Get a demo

 

The Retail Fast Pass™ virtual queue and line management solution is for you if...

  • You're a retailer or service-based business
  • You want to provide customers with the best possible waiting or pick-up experience
  • You want to maximize business results 
  • You want to keep your staff and customers safe by ensuring proper COVID-19 protocols

Get a demo


Resources

Retail Fast Pass™ Executive Brief

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Retail Fast Pass™ Webinar

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Get started with SPLICE today.

Make your customers feel at home.

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