Automated & Personalized Customer Engagement Solutions

With SPLICE's communication solutions, you can create and send personalized messages and conversations that are tailored to any use case through whatever channel your customers prefer. And the best part? You'll save time, money, and improve both the employee and customer experience.

automated workflow hero image splice software

Tailored Solutions for Your Industry

Communicate and converse with the right data, at the right times,
in the channels your customers want.

Text

Reach customers instantly via SMS and keep conversations flowing for faster, more personal engagement.

Chat

Connect with customers through web chat to provide real-time support and build stronger relationships.

Call

Deliver personalized voice messages at the right time to maximize response and satisfaction.

Email

Send targeted campaigns that reach the right people, with measurable impact.

Voice First

Reach your customers through voice-enabled devices delivering automated messages.

Supporting your digital transformation through communication.
Powerful automation at your fingertips.

Lead Engagement & Follow-Up

Capture and nurture leads
Follow up on inquiries or quotes
Deliver promotions and offers
Run contests or appreciation campaigns

Updates & Tips

Share reminders and tips
Announce new features
Communicate changes
Provide helpful guidance

Onboarding & Welcome

Notify users of account or service status
Send personalized welcomes
Provide onboarding guidance
Offer paperless options

Surveys

NPS surveys
eNPS surveys
CSAT surveys
CES surveys

Payments & Billing

Alert upcoming payments or fees
Notify changes or increases
Send past-due reminders
Confirm successful payments

Appointments & Processes

Remind of scheduled appointments
Follow up on progress
Request supporting documents
Confirm closure

Smarter Communication with AI

SPLICE leverages AI to help you connect smarter, not harder. From predicting client needs to personalizing every message, AI ensures your communications are timely, relevant, and meaningful, across text, chat, calls, and emails. Save time, reduce errors, and deliver experiences your clients actually want.

AI analyzes client behavior and engagement history to predict when they might need a policy update or service touchpoint. Stay proactive instead of reactive.

Craft messages that feel human and relevant, AI helps tailor communications by channel, client preference, and engagement patterns.

Automatically prioritize high-value clients or urgent communications, so your team focuses on what matters most.

See which messages perform best, track trends, and refine your strategy with data-driven insights.

Let automation do the heavy lifting. Get started today.

Get your custom demo
Customize your solution
Connect with your customers in a cost effective way

SPLICE's messages are what customer connections are made of.

dark blue chevron Mass automated messaging

Customized messaging for any use case

Integrated with your existing customer data

Pricing that fits your budget

dark blue chevron Demonstrated industry leading results for over 14 years

dark blue chevron Dedicated account team to help you succeed and grow

dark blue chevron Enhanced personalization in your messages

dark blue chevron Communication Workflows, digital assets, and messaging that works

We get it — keeping your customers informed isn't easy.

Engage with your customers in a meaningful way. Share urgent and important information with your customers in the right channel and at the right time. SPLICE Software's automated communications help you streamline your customer journey, improve customer experience, and drive revenue. Plus, SPLICE's dedicated account team can help guide you, grow your strategy, and build a partner relationship!

Automated & Personalized Customer Engagement Solutions

Tailored Solutions for Your Industry

Insurance

Retail