SPLICE Data-Driven Dialogs™
Maximize Customer Experience
Our cloud-based Dialog Suite™ uses Big Data & Artificial Intelligence (AI) to target personalized Voice & SMS messages to critical moments in the customer journey, enabling proactive communications to drive fact-based decisioning which improves the overall customer experience (CX) for insurers, bankers, and retailers.
Embracing outbound communications, across all channels, improves the customer experience
When Forrester surveyed companies about actions being taken to improve customer experience, 46% indicated adding or improving mobile capabilities and accessibility is key. SPLICE helps companies expand outbound communications to mobile channels, and beyond.
Reaching more customers, via channel-of-choice, in the right moment, means companies can provide important information, encourage pick-up, and enhance brand connection faster than ever before.
Secure Software Bundle
Use our secure patented software to collect customer preferences, make hundreds of human voice calls, or SMS text messages, in scalable high capacity, to reduce call center expenses, and inefficiencies.
Dedicated Account Manager
Easily control and manage messages, with the help of a consultative account manager who provides expert assistance for continued improvements and ROI.
Data Visualization & Insights
Understand where your data is, and quickly identify ways to improve it through advanced reporting which allows rapid, adaptive responses to customer demands.
Loved By Our Clients
Delivering reliable results helps SPLICE build strong, lasting, client relationships.
“We received positive feedback on the calls – engagement was positive, with the majority of inbound callers asking qualified questions – exactly what we were hoping for! By integrating SPLICE’s services into one of our programs, we’ve saved hundreds of staff hours and many thousands of dollars. More importantly, we’ve gained a partner that provides us with expert advice, excellent customer service and value for the money we spend with them”.
Get a pilot project started today!
Give us a call at 1-855-777-5423
Awards & Recognition
Our hard-working team of A-Players is dedicated to continuous innovation and improvement - delivering exceptional customer experiences, and improving the bottom line for our clients.
W.E. A.C.T. on our Core Values
We believe it can be better. Eager to learn. Accountable. Committed to the company's success. Team player.
SPLICE President & CEO, Tara Kelly, and Solutions Architect, Andrew Hamill, present at ACORD 2015Read more
SPLICE President & CEO, Tara Kelly, and Solutions Architect, Andrew Hamill, at the 2014 Launch FestivalRead more
Tracy Bradley, SPLICE's Director of Client Success, presenting at the Dialog Dashboard Launch Party in New York!