Inspiring Customer Connections.™
SPLICE Software creates better messages that people want to hear.
We give your company a Voice, using big- and small-data to deliver personalized messages to your customers via their channels of choice, including phone, SMS, and Speech-to-Speech® devices like Amazon Echo and Google Home. We help insurers, financial services companies, and retailers build stronger connections and improve their customer experience at the most critical points along the customer journey. It’s all part of how SPLICE combines art & science to help you connect with your clients in new ways.
Embracing outbound communications, across all channels, improves the customer experience
Reaching more customers, via channel-of-choice, in the right moment, means companies can provide important information, encourage pick-up, and enhance brand connection faster than ever before.
Secure Software Bundle
Use our secure patented software to collect customer preferences, make hundreds of human voice calls, or SMS text messages, in scalable high capacity, to reduce call center expenses, and inefficiencies.
Dedicated Account Manager
Easily control and manage messages, with the help of a consultative account manager who provides expert assistance for continued improvements and ROI.
Data Visualization & Insights
Understand where your data is, and quickly identify ways to improve it through advanced reporting which allows rapid, adaptive responses to customer demands.
Loved By Our Clients
"SPLICE has been an incredible partner – partner being the operative word – for our company to
help us with our communication outreach efforts, especially as it pertains to our ability to assist
our customers after a major catastrophic event. They have walked us through the process, been
extremely proactive in providing us with solutions for consideration, and kept us up-to-date on
new technology options. They are helpful, but not pushy – which is a difficult balance to achieve.
We enjoy working with them and look forward to a long and productive partnership!"
Vice President of Marketing
“SPLICE’s First Notice of Loss dialog has processed thousands of initial claim contact calls to our insureds confirming receipt and assignment of their auto and homeowner claims. We've been impressed with the quality and reliability of the SPLICE message.”
Vice President, Claims
“Thank you for the opportunity that you have given our store this month with the VIP event. Without question, it was a tremendous day and all involved have my thanks and appreciation for it. The impact this event had went beyond sales and traffic though. The teamwork that was created prior to and during the event was inspirational. There was a definite sense of excitement and anticipation created – all of which were brought about a successful day for us. Again, I want to impress upon you the intangible’s… Unity, service, professionalism, teamwork, excitement, passion, creativity and appreciation that were generated with this event.”
“Last year we ran the same amount of advertising as this year, and with the SPLICE VIP Program, we experienced, on average, an 85% increase in sales for the same two days this year.”
Vice President, Advertising
"Delinquency can be an uncomfortable call for some people. We discovered that customers were more comfortable getting the SPLICE message. The SPLICE system allows us to be a lot more flexible. It’s really easy to change messaging and timing, and we can test the results on our recovery rates. We’ve had a great experience with SPLICE. The team is helpful and flexible, and the product is so easy to manage. It’s a big part of our company’s program now. We have three different calls within our recovery program, all with different messaging. It’s a huge time saver. I would happily recommend SPLICE to other business unit managers at Intuit.”
Loyalty & Retention Manager
“We received positive feedback on the calls – engagement was positive, with the majority of inbound callers asking qualified questions – exactly what we were hoping for! By integrating SPLICE’s services into one of our programs, we’ve saved hundreds of staff hours and many thousands of dollars. More importantly, we’ve gained a partner that provides us with expert advice, excellent customer service and value for the money we spend with them”.
Get a pilot project started today!
W.E. A.C.T. on our Core Values
SPLICErs volunteering at the Calgary Drop-In & Rehab Centre
SPLICE President & CEO, Tara Kelly, and Solutions Architect, Andrew Hamill, present at ACORD 2015Read more
SPLICE President & CEO, Tara Kelly, and Solutions Architect, Andrew Hamill, at the 2014 Launch FestivalRead more
Tracy Bradley, SPLICE's SVP of Client Success, presenting at the Dialog Dashboard Launch Party in New York!