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6 Ways E-Commerce SMBs Can Offer Great Customer Service on a Tight Budget – E-Commerce Times

SPLICE President & CEO, Tara Kelly, talks to the E-Commerce Times about the importance of communication at all stages of customer journey, and how good technology “can make great customer service more affordable.”

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Press release

SPLICE Software to Sponsor, Speak, & Exhibit at InsurTechTO 2017

SPLICE Software to Sponsor, Speak, & Exhibit at InsurTechTO 2017

Industry leader in customer experience (CX) solutions to present and demonstrate personalized Voice, SMS, and Speech-to-Speech® Device Skills to Canadian technology leaders at InsurTechTO Conference in Toronto.

CHICAGO, November 1, 2017

SPLICE Software, which specializes in using big and small data and Artificial Intelligence to drive customer engagement, announced today that it will be a sponsor of InsurTechTO 2017, where it will showcase its Data-Driven Dialogs® for policyholders to insurance technology professionals in the Canadian marketplace. The conference will take place November 5 at the Westin Harbour Castle in Toronto.

“InsurTech is more than just a buzzword in the insurance industry,” said Tara Kelly, SPLICE’s President & CEO. “Technology has been a key driver of improved distribution, processing, and cost-efficiency for insurers over the past several years, and they are now looking for technology solutions to solve bigger challenges and create a competitive edge. Customer experience is high on that priority list, and SPLICE is excited to be at the forefront of CX for the insurance industry.”

In addition to sponsoring and exhibiting, SPLICE’s VP of Marketing Darin Reffitt will be presenting in the Mini-Theatre in the afternoon on the topic “Find Your Voice: Using Voice Technologies To Improve Customer Experience.” This 10-minute presentation will focus on the future impact of voice technologies and the capabilities SPLICE brings to market today to lay the groundwork for this increasingly prevalent channel of choice.

“SPLICE’s solutions for Phone, SMS, and home assistant devices like Amazon Alexa and Google Home enable our insurance clients to connect with customers across the policyholder journey via their channels of choice, without the need for internal development or long-term maintenance of standalone technologies,” said Mr. Reffitt, in explaining SPLICE’s role in InsurTech. “We look forward to demonstrating how our dialogs enable insurers to reduce costs, improve efficiencies, and increase customer retention.”

InsurTechTO will bring together InsurTech practitioners, insurers and brokers to discuss new business models and technologies which are:
• enhancing consumer engagement and the customer experience;
• building new insurance products and services;
• enabling omni-channel distribution;
• utilizing collaborative development and accelerating time to market;
• leveraging investments using new business models; and
• facilitating enterprise digital transformation.

For more information, visit the InsurTechTO website.

About SPLICE Software
SPLICE Software blends art & science in creating stronger connections and improving the customer experience for insurers, bankers, and retailers. Our cloud-based Dialog Suite™ uses Big Data & Artificial Intelligence to deliver personalized Voice & SMS messages at critical moments along the customer journey; allows you to connect with customers via their channels of choice; and, enables you to collect and manage customers’ permissions and preferences so you can personalize, test and measure like never before. For more information on SPLICE, visit our website, connect via LinkedIn or follow us on Twitter at @SPLICESoftware.

Read the Press release
News

SPLICE Software Featured in InsurTech Insider Podcast

Nigel Walsh, Partner at Deloitte and Co-Host of InsurTech Insider, interviewed Darin Reffitt, SPLICE’s VP of Marketing, during InsureTech Connect 2017 in Las Vegas.

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Press release

SPLICE Software Rolls Out Enhanced Emergency Management Solutions

Advanced Data Visualization and Mass Communications Capabilities Keep Customers, Team Members and Other Stakeholders Informed When the Stakes Are High and Time Is Short

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Press release

SPLICE Software to Exhibit at InsureTech Connect 2017, Booth #515

SPLICE Software to Exhibit at InsureTech Connect 2017, Booth #515

Industry leader in customer experience (CX) solutions to demonstrate personalized Voice, SMS, and Speech-to-Speech® Device Skills to global insurance technology leaders.

CHICAGO, September 28, 2017

SPLICE Software, which specializes in using big and small data and Artificial Intelligence to drive customer engagement, announced today that it will be exhibiting at InsureTech Connect 2017, where it will showcase its Data-Driven Dialogs® for policyholders to 3,800+ insurance IT professionals. The conference will take place October 3-4 in Las Vegas, Nevada. SPLICE will be in booth #515.

“InsureTech Connect has emerged as the event-of-the-year for leading-edge technology professionals in the insurance industry,” said Tara Kelly, SPLICE’s President & CEO. “Our solutions for Phone, SMS, and home assistant devices like Amazon Alexa and Google Home enable our insurance clients to connect with customers across the policyholder journey via their channels of choice, without the need for internal development or long-term maintenance of standalone technologies. We look forward to demonstrating how our dialogs enable insurers to reduce costs, improve efficiencies, and increase customer retention.”

InsureTech Connect is the world’s largest insurtech event — offering unparalleled access to the largest and most comprehensive gathering of tech entrepreneurs, investors and insurance industry incumbents from across the globe. For more information visit the InsureTech Connect website.

About SPLICE Software 

SPLICE Software blends art & science in creating stronger connections and improving the customer experience for insurers, bankers, and retailers. Our cloud-based Dialog Suite™ uses Big Data & Artificial Intelligence to deliver personalized Voice & SMS messages at critical moments along the customer journey; allows you to connect with customers via their channels of choice; and, enables you to collect and manage customers’ permissions and preferences so you can personalize, test and measure like never before. For more information on SPLICE, visit our website, connect via LinkedIn or follow us on Twitter at @SPLICESoftware.

Read the Press release
Press release

SPLICE Software to Exhibit, Sponsor & Speak at Majesco Convergence 2017

SPLICE Software to Exhibit, Sponsor & Speak at Majesco Convergence 2017

Industry leader in customer experience (CX) solutions to demonstrate personalized Voice, SMS, and Speech-to-Speech® Device Skills to insurance technology leaders at Majesco’s annual customer conference.

CHICAGO, September 27, 2017

SPLICE Software, which specializes in using big and small data and Artificial Intelligence to drive customer engagement, announced today that it will be exhibiting and participating within the program at Majesco Convergence 2017, where it will showcase its Data-Driven Dialogs® to clients of the leading core systems provider. SPLICE is a Silver Sponsor of this year’s event, which will take place October 1-3 in Fort Lauderdale, Florida.

On Tuesday afternoon, Karolina Congdon, Channel Partner Coordinator, will be speaking on the panel “Core and InsurTech: Co-Existing and Creating Differentiation” along with representatives from DropIn, Appulate, and Majesco. The panel will explore the questions “Can core systems and InsurTech co-exist? Can they together differentiate insurers?”

“We’re very excited to support and participate in Majesco’s premier client event in 2017” said Tara Kelly, SPLICE’s President & CEO. “SPLICE is honored to be invited to exhibit as a Solution Partner within the Majesco Partner Ecosystem. Our solutions for Phone, SMS, and home assistant devices like Amazon Alexa and Google Home are an ideal fit for Majesco’s clients to build stronger connections with their customers across the policyholder journey, and we look forward to demonstrating how our dialogs can enable insurers in the space to reduce costs, improve customer satisfaction, and increase year-over-year retention.”

Convergence is Majesco’s annual customer conference where over 150 insurance carrier customers get together. Now in its 10th year, Convergence will once again bring together senior business and IT leaders, industry analysts, thought leaders, and partners for strategic business discussions, innovation insights, roundtable discussions, presentations, networking, collaboration, case studies and more and presentations on how Majesco solutions are inspiring agility, innovation and speed to power their success today and in the future. For more information, visit Majesco’s Convergence Landing Page.

About SPLICE Software 

SPLICE Software blends art & science in creating stronger connections and improving the customer experience for insurers, bankers, and retailers. Our cloud-based Dialog Suite™ uses Big Data & Artificial Intelligence to deliver personalized Voice & SMS messages at critical moments along the customer journey; allows you to connect with customers via their channels of choice; and, enables you to collect and manage customers’ permissions and preferences so you can personalize, test and measure like never before. For more information on SPLICE, visit our website, connect via LinkedIn or follow us on Twitter at @SPLICESoftware.

Read the Press release

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